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Company
Terry Frazer RV Center 2020 East LeClaire Road, Eldridge, IA 52748 563-285-5000 Location on Google Maps Latitude: 41.654681 Longitude: -90.5596629 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 5/20/2016 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Replace two A/C units on the roof of my RV, and one TV | ||
| Evaluation of Service Performed: | Was very pleased, went out of their way to accommodate me, worked very well with my insurance company. | ||
| Value of Service: | Very Good | ||
| Quality of Service: | Very Good | ||
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| Date of Service: | 8/13/2013 | ||
| Work Done on: |
Travel Trailer
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| Service Performed: |
I was having trouble with an on-board generator on my travel trailer last year and took it to this Frazers RV. They ended up talking me into buying
a new $3000 generator stating that it would be cheaper than repairing my generator. I ran the new generator about an hour and put it away for the winter. I went to use it this summer and the generator wouldn't run, so I took it back to Frazers RV to get it checked out and repaired. After two weeks, the Service Manager calls me, tells me he can't/won't fix the generator because they are no longer a Generac authorized dealer and that I will have to haul my RV to Knoxville, IA to have it repaired. They didn't even offer to assist me to contact Generac and work out the situation. They got their money and felt no further obligation to assist me. |
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| Evaluation of Service Performed: |
Dealership will not stand behind the products they sell. They also took 2 weeks to finally tell me that they wouldn't service my generator....further
wasting my time. When I asked the Service Manager to allow me to talk to the overall dealership manager on the phone, he refused my request. Avoid this dealer at all costs. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 5/21/2010 | ||
| Work Done on: |
Travel Trailer
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| Service Performed: |
I had some damaged trim that I had repaired on my travel trailer and also some electrical issues that were covered
under warranty. |
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| Evaluation of Service Performed: |
The faulty GFCI outlet was finally repaired after numerous calls to the dealership and four times bringing the
camper back to have it looked at again and again and again. I had to get the manufacturer of the camper involved to finally resolve the issue. When the issue was finally resolved they neglected to call me and tell me it was finished. I am now facing another warranty claim and have decided to visit another dealer after having heard nothing from the so called service department at this dealership. One would think that since we payed cash for new camper that the after sale service would be better. I would NEVER recommend this dealership for service or sales. It seems to me that the only thing that matters to this dealership is your money. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 3/11/2006 | ||
| Company Contact: | Terry Frazer | ||
| Work Done on: |
5th Wheel Trailer
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| Service Performed: | Ordered a new Cardinal 5th Wheel camper in November, received at dealer in January, performed PDI and picked it up Saturday 11 March (they agreed to store till I wanted it). | ||
| Evaluation of Service Performed: | What a great experience! Knowledgeable sales staff (Gene), good price (Terry), paper work went through flawlessly (Brian), PDI was great (Bill), hitch/brake controller installed as promised, and picked up with instructions on operation of each. Recommend this dealership to anyone interested in great RV's with great service. Doug | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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