RV Service Reviews Home Page Where RV Owners Evaluate Service Facilities!   Company RISCO RV 137 Allaire Road, Farmingdale, NJ   07727 732-872-7722 Email Address: [email protected] Location on Google Maps           Latitude: 40.1663155   Longitude: -74.1520441 Company web site click here       To add a review for this company click here     Important Information The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.           Date of Service:   1/9/2020   Company Contact:   Erica   Work Done on:   Class A - Diesel   Service Performed:   replaced the slide out topper fabric Chassis engine service transmission service, air dryer service, Generator service, Chassis air system had leaks and they repaired, Electrical shorts repaired   Evaluation of Service Performed:   I have no complaints. They found items that needed to be done and they were fixed. I am a new customer and when we left I felt this was the first RV Dealer that did it correctly. Erica, worked with my insurance company and saved me several thousand dollars on work that was covered. They were recommended by my fellow WIT Sea Shell members.   Value of Service:   Very Good   Quality of Service:   Very Good       Date of Service:   9/5/2018   Company Contact:   Karen   Work Done on:   Class A - Gasoline   Service Performed:   Repair loose headlight, fix broken window clip. Work with 3rd party insurance company to replace broken wooden molding.   Evaluation of Service Performed:   The service at Risco is horrible. They do low quality work and charge you for hours worth of labor to mark up the work. They make their money through dishonest work and temporary fixes. Karen, the service manager is horrible and directs the shop to overcharge customers. When you bring the issues to her, she is dismissive and does not take responsibility. They will charge you hours worth of labor to do work that is temporary fixes. They love to use silicone epoxy and glue things back in and then charge you hours worth of labor. They wanted to charge my husband 6 hours of labor at $150 per hour to put on a hot water heating pad, this took my husband 30 minutes and he never worked on RV's ever before we owned one. Her "experts" needed 6 hours for a 30 minute job. Do not go to Risco, go somewhere else that you can trust the work. These people are not trustworthy at all. Karen is horrible and schemes with her team there to charge people more money than the work is needed to keep them in service.   Value of Service:   Poor   Quality of Service:   Poor   Email Address of Reviewer:   [email protected]               Date of Service:   9/27/2017   Work Done on:   Bus Conversion   Service Performed:   Breaks and batteries replaced   Evaluation of Service Performed:   Great experience from beginning to end! Professional and timely while keeping me updated on all repairs.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   8/8/2017   Company Contact:   Meegan   Work Done on:   Class A - Diesel   Service Performed:   I took my unit to Risco to inquire about replacing my carpeting in the front galley. While I had the unit there, I also had my chassis and generator serviced.   Evaluation of Service Performed:   Meegan could not have been more helpful. She gave me several quotes and ideas regarding replacing my flooring. The services were completed on time, and I will be returning in the fall to have my carpeting replaced. I am so happy that I found Risco!   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   6/30/2017   Company Contact:   Meegan   Work Done on:   Class A - Diesel   Service Performed:   I went in for my Aquahot not working. Risco replaced the worn out burner and then serviced my aqua hot. They then also gsve me a wheel alignment and serviced my generator.   Evaluation of Service Performed:   The office was great. They kept me informed of alll of the progress of the work, and the anticipated costs. My unit was worked on immediately, and we picked it up and went on our way.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   6/22/2017   Work Done on:   Bus Conversion   Service Performed:   BEWARE! These people are the worst! The experience was so bad I had to write a review to help save someone else from being SCAMMED by them! I will make a long story short. Brought my vehicle there and needed the AC fixed, a day later they tell me my generator does not work and needs $1,500 in repairs in order to check the AC. I told them the generator works fine but they insisted that they would not look at the AC unless they fixed the (running) generator. When I questioned this the owner Sandy told me to come and get my van out of there (3 times in 3 calls) so I did just that but they would not let me take it when I went down there to get it unless I paid $1500. Now mind you that the parts had not come in or even left Cummins in Newark and Risco would not cancel the order but Cummins said they could but Risco refused while I had them on the phone. Now mind you Risco does not have the parts and yet they would not let me take my van till I paid a bill for labor on these same parts. How can you bill someone for labor on something when the parts haven't even been shipped? So they showed me the alleged other 5 hours of work they put into my van...get this the tech told me he drilled out 2 rusted muffler bolts and pointed where he shortened my fuel hose. Yes folks 5 hours to do what an unskilled housewife or teen could have done in less than a hour! I am disputing it in court and pressing charges on them for committing a fraud on me by charging me on labor and parts never done. They are not only rude but morons and theives. Sure they act all nicy-nice because everyone there must make a commission on how much they can roll you for.   Evaluation of Service Performed:   They did nothing but misdiagnose a problem, ordered 7 parts not needed and gave me 3 of the parts. They would not let me take my van from there when the Owner herself told me to get it out of there unless I paid for all parts and the labor to install these parts that they didn't install! I have the parts and they held the van hostage!   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   11/5/2016   Work Done on:   Class A - Gasoline   Service Performed:   THOR Miramar 2016, Repaired plumbing problem, also took care of moldings over cab.   Evaluation of Service Performed:   Very happy camper. Front office did an awesome job with warranty and kept me informed of progress. Great job Risco   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   4/23/2016   Company Contact:   Maureen   Work Done on:   Class A - Diesel   Service Performed:   Routine yearly service. De-winterize. Check coach and chassis.   Evaluation of Service Performed:   Discovered a problem with service in the wet bay. Called and they took me immediately and resolved problem no cost. Very apologetic for my inconvenience. Offered compensation for my time and trouble. Will definitely go back and continue to use them. Mistakes happen it's how a company resolves it that matter.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   1/15/2015   Work Done on:   Class A - Diesel   Service Performed:   Front collision damage.   Evaluation of Service Performed:   Did a great job getting my rig back together and back on the road after the accident I had nice to see someone like you is out there.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]               Date of Service:   1/7/2015   Work Done on:   Class A - Diesel   Service Performed:   My Aqua Hot heating system had failed me and a new Burner was installed be a factory certified technician. The system was flushed and refilled with new antifreeze. In addition all the registers were inspected and cleaned.   Evaluation of Service Performed:   The technician's name is Sal. His knowledge was immense. Him being a Aqua Hot Certified Technician made my heater job a breeze for him. A true professional. While I was on their site his boss Mark took the extraordinary step of connecting me to shore power and even offered his company pickup truck to me if I needed to run to the store. As for the office staff they were more than courteous and helpful. Kathy in the office was exceptional and professional with a the paper work and dealings with the warranty company. I would not hesitate to recommend RISCO RV for any and all repairs on you Motor Home or RV. Mark Gadebusch , Clearview,Florida / 1998 Beaver Marquis   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   11/21/2014   Work Done on:   Class A - Diesel   Service Performed:   I never would've heard of Risco if the sales manager from North Trail RV didn't recommend them for body work. Unfortunately my experience is the same or worse than anyone has written already. They have no scruples whatsoever when it comes to charging a customer for even the smallest of requests. Now I know they�re in business, I�m in business, but they wouldn�t know what the words �customer satisfaction� or �professionalism� or �courtesy� meant if it came up and bludgeoned them in the face. For example, they charged me $49.50 to do a �battery check� as I was having problems with my house batteries. This was for 30 minutes of work. Acceptable? Okay, I�ll give them that one. But I was told that most dealers, expecting to the sale of quite expensive batteries would do the battery check gratis. I notice that near the passenger seat a piece of trim was loose. Of course I asked them to check it and repair it. This review would�ve taken all of about 10 seconds. Instead I got charged for another half-hour to evaluate a loose piece of trim. Was it repaired, did they apply some adhesive, a new screw, nope. How about this one? I noticed a small quarter size diameter opening when my rear slide was deployed. I asked them to check it. This apparently took 60 minutes and they charged me $100. Are you kidding me?! The slide takes all of 20 seconds to deploy and an additional 1 to 2 minutes to walk around and see the problem which was a lack of weather-stripping. An hour? This is just one example of the egregious approach they take when they have possession of your vehicle and they know based on all of the problems you�ve already had with them that once they deliver it to you; you will NEVER RETURN. So they take every opportunity to gouge the customer for everything he�s got. After all, if you don�t pay you don�t get your vehicle. Echoing others, steer clear if you don�t want to be ripped off.   Evaluation of Service Performed:   Like the other reviews, it's the Wild West for them. Charge Charge CHARGE the Customer! There is no honor at this place   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   10/19/2013   Work Done on:   Class A - Diesel   Service Performed:   I brought my rig in to have a drain pipe fixed and some ancillary work. I asked them for a number of estimates and to inspect the rig to see if there were any significant issues since I was going on a long trip.   Evaluation of Service Performed:   I was charged for work they didn't do. I was charged for the drain repair that completely failed. I was charged for estimates. Some of their repairs damaged other items in the RV. They lost parts to the RV. They were unable to install windshield wipers. I was charged for work that was faked and have since been done correctly in Texas. Finally, I was misled as to the hourly rate. They offered to repair the issues, but did not offer to pay to get my rig to their location.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   10/10/2013   Company Contact:   mark & jeannie   Work Done on:   Class C   Service Performed:   Generator repair; a new carburetor was installed on generator a few months prior by someone else, which they were apprised of. They spent over 4 hours trying to get carburetor to work, they I was informed I needed a new carburetor. When I picked up coach, I inquired how can I pay for over 4 hours to diagnostics for something that they knew was an issue, then pay for a new carburetor.. Total bill was $1187. Was not advised this would be the case. Asked for a little consideration, go none.   Evaluation of Service Performed:   Generator works, but probably could have bought a new one for that price. Would not return and would recommend no one else patronizes them.   Value of Service:   Poor   Quality of Service:   Poor   Email Address of Reviewer:   [email protected]       Date of Service:   6/1/2012   Work Done on:   Class A - Gasoline   Service Performed:   Pinion seal and brake seal replacement and other things.   Evaluation of Service Performed:   Paid $1000 for pinion seal and brake seal repair. I found out 500 miles into a trip after a tire blow out that these items were still leaking, work was never done. I called them when I returned but no return call. This is just 1 of many problems. I would take them to court but try to collect. Save your self the headache and expense. STAY AWAY!!!   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   6/1/2011   Work Done on:   Class A - Diesel   Service Performed:   Risco was suppose to make some repairs to my Bus but they didn't do it. The just kept changing parts instead of figuring out what the problem was. They wound up breaking my brand new buses generator. The Bus had to be sent over to them 4 times before I had enough with them and sent it somewhere else. They charge you ridiculous amounts of money to have repairs done that they never did. The people in the office give you the run around. They processed my warranty claim late so they charged me and never sent the difference. They make up fake charges and if you don't pay them, then they call and threaten you.   Evaluation of Service Performed:   Horrible, they damaged my Bus more than the minor repair it needed. I would never recommend this company to anyone. Their mechanics don't know what they are going and the people in the office are rude and mistreat you. Nasty, and Horrible company.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   12/20/2010   Work Done on:   Class A - Diesel   Service Performed:   Had a crack repaired in front end where i rubbed against a picnic table, crack was near door. Over $3,000 repair, which was fine I agreed to this. However, they "inspected" the coach and claimed that I had a factory hole near the dash that was causing a wind leak. They sprayed foam sealant which was not mixed properly and caused sticky goo to get all inside of my generator compartment. I paid over $500 to another RV service facility to diagnose what I thought was a fluid leak and do the cleanup of the mess caused by the faulty spray. Also, my mother cleans the refrigerator after each trip (yes, she insists). That thing always smells and looks new. After my service visit, I found crumbs, a wax wrapper and dirty fingerprints all inside the fridge and it was still cold. Apparently, they stored their lunch in there while working on the coach. Never again. Also, they charge $700 for a diesel oil change claiming that "numerous filters" need to be replaced in the process. The other RV repair facility called BS and showed me the two filters to be changed and I had it done for under $300.   Evaluation of Service Performed:   Horrible. They asked to go to my storage facility in PA and retrieve my RV to have the problems rectified. I told them that I wouldn't trust them to change the oil in my lawnmower.   Value of Service:   Poor   Quality of Service:   Poor               Date of Service:   5/20/2010   Work Done on:   Travel Trailer   Service Performed:   Air conditioner not working, warranty work on refrigerator, replace three roof vents.   Evaluation of Service Performed:   They gave me an estimate of the labor and parts that I had to sign prior to the repair. I thought the labor estimation was very high, but decided to get the work done. When I got the actual bill, it was drastically higher. They said in each incidence that they ran into "trouble" and it took longer than expected. It was ridiculous and I had no choice but to pay. I would never get something repaired there again and I will go out of my way to tell people in our camping group what a rip-off they are.   Value of Service:   Poor   Quality of Service:   Fair       Date of Service:   5/5/2008   Work Done on:   Class C   Service Performed:   My Class C had failed state inspection for brake balance. They evaluated the brakes and determined that there was some type of contamination in the braking system. They recommended flushing all lines, and replacing all calipers, said I needed an alignment, and that I needed upper and lower ball joints.   Evaluation of Service Performed:   Their estimate of all of this labor was approximately 22 hours of labor at 92 an hour + about 1600 in parts. Due to the sticker shock, we got a second opinion on the work and the Ford Dealer flushed the brake system and changed the brake fluid. After this I was able to pass inspection and save several thousand dollars.   Value of Service:   Poor   Quality of Service:   Fair       Date of Service:   9/23/2005   Work Done on:   Class A - Gasoline   Service Performed:   Repair basement AC unit.   Evaluation of Service Performed:   Excellent. After having my 2002 Winnebago Adventurer sit at Sunbird in Lakewood, NJ for 3-4 weeks, they referred me to Risco. Basically Sunbird, my purchase dealer didn't have a tech who could work on it. Risco actually found a burned circuit board and parts missing from when Sunbird tried to fix it. They handled my extended warranty company and I'm very satisfied with their work.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   5/17/2005   Company Contact:   Jeanne   Work Done on:   Class C   Service Performed:   I have used Risco since I purchased by Gulfstream BTC. They have done all warranty work to my satisfaction. I have had no problems that they could not resolve. They have contacted Gulfstream to get all warranty approvals and have done all repairs in a given time. I would recommend them Highly. Satisfied Customer. Toni   Evaluation of Service Performed:   Excellent work in a given time. They do warranty repairs on all classes of Motor Homes.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   9/23/2004   Company Contact:   Mark Barry   Work Done on:   Class A - Gasoline   Service Performed:   Install US Gear Toad Brake Install Blue Ox Aladdin Tow Bars   Evaluation of Service Performed:   RISCO took one week to do what I was told would take 7 hours..and in the end my coach was not drivable so I had to have it towed to Circle Truck in Shrewsbury, NJ..where it still is ...I won't know any more until Monday the 4th of Oct..but I have taken pictures of the situation which can be seen at my Webshots Albums.. The URL is: http://community.webshots.com/album/179832492CLGJUm Update: ======= It is now March 26th of 2005....and my Coach still sits in my yard in disrepair...cannot pull the car. I paid over 4,000.00 to have Tow Bars and Brakes Installed on by RISCO. $400.00 paid to Advanced RV-Repair of Farmingdale, NJ...and more work still needing to be done before I can hopefully connect and pull my Toad. This incompetent work done by RISCO has also cost me the trip to Az. and Ca. for which the Toad itself and the connections for it to my rig were needed to make the trip possible for me. I have had to retained an attorney..   Value of Service:   Poor   Quality of Service:   Poor   Email Address of Reviewer:   [email protected]       Date of Service:   8/4/2004   Work Done on:   Class A - Diesel   Service Performed:   ABS Brake recall, new jack replacement - originals dropped when traveling at 65mph. Dashboard AC, new electric wiring - a ground short was the culprit, sealed all storage bays.   Evaluation of Service Performed:   Did a wonderful job in a very short time...found things and repaired them and replaced that we didn't even know about.   Value of Service:   Excellent   Quality of Service:   Excellent Page last updated: 4/18/2024 Legal Notice Our Privacy Statement For problems or suggestions: webmaster