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Company
Southern RV 3625 Industrial Drive at I-20, Bossier City, LA 71111 (318) 746-2267 Email Address: [email protected] Location on Google Maps Latitude: 32.5623998 Longitude: -93.6927531 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 9/26/2015 | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: |
Stewart Bodden came to Biloxi from Bossier City to work on my AC that had been leaking for approximately 8 months. I bought it new, & the Biloxi service
department could not fix it. Mr. Bodden came in as an expert to fix the problem. After a couple of days, he swore to us that it was fixed. Needless to say, it wasn't. The next trip, rain came dripping in. I wrote Mr. Bodden, and he refused to answer my emails. So, I took it to a couple other RV dealers who were appalled at what they saw. Mr. Bodden and his crew damaged the AC unit. There were missing bolts, stripped bolts, all thread used as a bolt, a rusty condenser which left rust damage on the roof, and silicone on everything in an attempt to cover the damage. He gave us back our motorhome knowing that it was damaged. On inspection, another RV service tech said that it was an embarrassment. Please be forewarned that Mr. Bodden does shoddy work, and will jerry-rig problems, rather than repair them correctly. |
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| Evaluation of Service Performed: | The work done was totally unacceptable, and as another RV service manager said "embarrassing." | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 5/19/2011 | ||
| Work Done on: |
Travel Trailer
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| Service Performed: | Repair to brake wiring and suspension. | ||
| Evaluation of Service Performed: | I bought the trailer in February of 2011. Two weeks after the purchase the trailer brake wires were cut by the suspension due to a manufacturer defect. The trailer was stuck in the road and wouldn't move. I called Southern RV and I was told it wasn't their problem and to call someone to repair it. I eventually convinced them that it was their problem and they picked the trailer up after I was forced to back it home for two blocks. The trailer was out of service for 3 weeks. I attempted to explain that the brake wires were cut because of a suspension problem. They refused to listen. I contacted the manufacturer and they agreed that there was a suspension defect. The service department made no attempt to facilitate the repairs. The travel trailer was out of service for 4 months without an apology or any explanation. The repair was a 2 hour fix. | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 6/1/2005 | ||
| Work Done on: |
5th Wheel Trailer
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| Service Performed: |
Microwave/convection oven defective from manufacturer. Was told by service manager, Mr. Bodden, that the manufacturer did not make that model anymore and did not have another to replace my unit. Mr. Bodden stated that the RV was still under warranty and customer, myself, expected a new oven. Mr. Bodden then said he worked it out that if he found an oven that would satisfy me, he would get the original manufacturer to reimburse So. RV. After about 2 months of
elapsed time, we did get an oven/microwave that worked out and fit in the designated area. So.RV installed and tested it and all has worked out. So. RV could have said they would refund the money to me let me find a unit on my own. But instead, they followed through with their commitment to me as a customer. |
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| Evaluation of Service Performed: | Service performed was excellent and explained fully to me. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 4/27/2005 | ||
| Company Contact: | Stewart Bodden, Service Adviser | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: | We smelled burning wires and the shore power went out. Generator power still working fine. Suspected transfer switch. They also found burned wiring in junction box where shore power enters coach and rewired this. They obtained a transfer switch from a competitor and had us done same day. | ||
| Evaluation of Service Performed: | RV Tech who worked on our coach was very professional. Took time to explain problem to us and talk about possible causes. Likewise the Service Adviser. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 1/1/2004 | ||
| Work Done on: |
5th Wheel Trailer
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| Service Performed: | Replace roof for insurance claim from storm damage. | ||
| Evaluation of Service Performed: | I sent my 5th wheel to Southern RV a few years ago because the adjuster recommended them. They replaced the roof in a timely manner and were very friendly. I inspected the job when I picked it up and it appeared to be very well done. Later some of the trim came unglued (trim that was supposed to be screwed down) by the time I noticed it there was considerable water damage. I contacted the service department and was basically told tough stuff and this time they weren't very friendly. Had to replace 8 sheets of paneling, insulation, numerous studs and supports, and slide out floor. The adjuster advised me that he would vouch for my incident as faulty work if I wanted to pursue legal action, but I did not want them working on my unit anymore. I have just found this site and wanted to let everyone know how I was treated. | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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