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Company
Pete's Road Service 14239 Valley Blvd, Fontana, CA 92335 (909) 829-0411 Location on Google Maps Latitude: 34.069620 Longitude: -117.494600 Company web site click here |
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| Date of Service: | 2/18/2019 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | New tires installed. | ||
| Evaluation of Service Performed: |
My comments involve the Pete�s Road Service truck tire center in Fontana,CA, NOT their actual road service.
I purchased new Michelin RV tires from Pete�s since they are the only commercial truck tire center in my area that is affiliated the FMCA tire discount program. I found the office staff and manager at Pete�s to be helpful and friendly. Unfortunately they only had one guy performing tire installations. After my tires were installed, I found that my nicely polished Alcoa wheels were caked with mud and grease. I realize that it had rained the day before, but precautions should be taken to protect expensive wheels that are obviously well polished and maintained. After I got home, I spent over an hour scrubbing the mud and grease from my wheels. The next day I spent another three hours polishing them in an attempt to remove all of the surface scratches they left behind. Unfortunately, there were some permanent gouges that I could do nothing about. I understand that commercial truck tire shops deal mainly with 18 wheelers, but when a company solicits business from RV owners, they must realize that an RV is an owners home on wheels. As such, we care about it�s appearance and how it�s serviced. I called Pete�s corporate office and asked to speak to someone regarding my experience. I was transferred to a manager�s voicemail, where I left my name and phone number. No one bothered to called me back. Pete�s Road Service wants the business of RV owners, yet they treated my RV like a piece of beat up construction equipment. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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