RV Service Reviews Home Page Where RV Owners Evaluate Service Facilities!   Company Holman Motors RV 4837 Elick Lane, Batavia, OH   45103 5137523123 Email Address: [email protected] Location on Google Maps           Latitude: 39.0927873   Longitude: -84.2457316 Company web site click here       To add a review for this company click here     Important Information The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.           Date of Service:   7/15/2020   Work Done on:   Class A - Diesel   Service Performed:   Overall service special $2500. I have an inch of dust on the contacts and water fills. No one touched these batteries and by the way they installed a real up electric cable. Now I don�t get charging or power to coach. I�m not sure about these folks. They came recommended. I will withhold removing this till corrected.   Evaluation of Service Performed:   Overall I had $12.000.00 work provided and rationally think I did not receive value for my dollar.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   10/19/2018   Company Contact:   Eric Holman   Work Done on:   Class A - Diesel   Service Performed:   Installed a new powered Main Awning damaged in a storm. Paid by an insurance claim   Evaluation of Service Performed:   We agreed to purchase a 2005 Scepter from the owner in September 2019. The motorhome was at an RV Dealer at the time waiting for a new Carefree of Colorado power awning that was being replaced by insurance since it was damaged in a storm. It was at the dealer for almost 2 months before they finished the awning. We held off completing the purchase until after the main awning was done since it was an insurance claim and we did not feel it was best to change ownership in the middle of an insurance claim. When we took possession of the motorhome the awning did go in and out as it should. We tried to get it to autoclose with motion sensor several times over the winter while we were traveling but it never did. This summer again we tried to get it to autoclose but it would not close. I started to do research and determined that the RV dealer did not install the new control box and control panel that came with the awning. The cable for the motion sensor was coiled up by the old control box and not plugged in. This research was with Carefree of Colorado, the Insurance adjuster and previous owner. RV Dealer said the motion sensor worked when it left there. RV Dealer said all parts shipped with the awning where installed. RV Dealer said the Insurance adjuster denied them to install the new control box and panel. RV Dealer said they gave the control box and panel to the owner. RV Dealer said they wired around the control box to get the motion sensor to work. All statements by the RV Dealer have been determined to be false. Carefree of Colorado was VERY helpful. Carefree provided documentation showing the control box and panel were with the awning when it was shipped (all awnings are shipped with the parts to make them run), Carefree verified the parts in the motorhome are the old parts. The Insurance Adjuster said nothing was denied on the claim. The owner said he received no extra parts from the RV Dealer when he picked up the motorhome. The Owner of the RV Dealer said he would do nothing. You will notice the RV Dealer contradicted themselves. This is just a small part of the conversation with the RV Dealer. End result is that the RV Dealer was paid to install the awning (including the parts to make it operate properly) and they did not. They took money from the insurance company and did not complete the work.   Value of Service:   Poor   Quality of Service:   Poor   Email Address of Reviewer:   [email protected]               Date of Service:   2/1/2018   Work Done on:   5th Wheel Trailer   Service Performed:   Add slide covers, fix inside slide seals, install heavy duty shackle kit.   Evaluation of Service Performed:   Let me first start by saying I swore I'd never come to this dealer again in a previous review, but I'm very limited due to my camper size. I had previously had work done at this dealership and had one of the worst experiences of my life, I however decided maybe it was a perfect storm and I'd give them one last shot. This time when I took my camper down I spoke with my service writer and gave him detailed notes of what I wanted. The camper was dropped off on December 2nd 2017 as per the appointment they had me scheduled for, the repairs were not completed until February 12th 2018! When I picked my camper up we noticed they had installed slide covers we had not requested. My wife called the service writer and he explained that these were the covers they installed on all campers and had not had any issues with them. She explained that although that was great it wasn't what we requested and were quoted on. The service writer explained that they would have to call us back the following Monday after doing some investigation, when they called back they explained that the covers we requested were going to be an additional 600 dollars and we needed to bring the camper back down for them to re-work. She explained this would not be acceptable as we had discussed and been quoted on what we originally wanted. After getting the service manager involved they decided to replace with what we wanted for no additional charge. We are about an hour from this dealer, so now we have to take the camper back to the dealer and hope that they install the correct parts as requested and in a timely manner as we are leaving for a trip in two weeks. I can honestly say every time we have been here for service we have left feeling like nobody cares about anything other than the thousands of dollars we have spent.   Value of Service:   Fair   Quality of Service:   Poor       Date of Service:   3/1/2016   Work Done on:   5th Wheel Trailer   Service Performed:   Very disappointed in this dealership! I spent 65k on a Toy Hauler and the sales aspect was very nice and easy, however service is a very different department� I had issues with one of my slides, I took my RV down for service and was told they were about two weeks out (which was not a problem) when I was contacted by service about two weeks later stating I had an issue that was going to cost 4,600.00 (non-warranty item) to fix I was given nothing but a run around. My service writer not only lied bold face to my wife while trying to figure out if they could do any better on the fix price,(stating he had already had conversations with me, that never occurred) he would not communicate as HE promised. We were told we would receive calls confirming pricing, or estimated dates and never received return calls as promised. I admit that we were very ready to just know what the fix was going to cost so we could simply ok the fix and move on thus being slightly impatient, however when we were told we would receive calls and never did I felt like we were begging Holman to take nearly 5k from us. Only after a rather heated conversation with my service writer did he confirm the price is what the price is. At that point I decided I�d spend my money with someone who was more concerned about me as a customer for the future and not a number to the bottom line. To top this off when I showed up to pick up my camper to take it to another service provider I was informed it was hit by another camper in their lot! At that point I was held hostage by the damage they had to repair on their own.   Evaluation of Service Performed:   I�m very disappointed that we were not able to build a good working relationship with this dealer and can honestly say that service has definitely lost a future sale for this dealership, as well I will avoid them like the plague when it comes to service in the future.   Value of Service:   Poor   Quality of Service:   Poor Page last updated: 4/16/2024 Legal Notice Our Privacy Statement For problems or suggestions: webmaster