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Company
Al's Trailer Sales 4843 Portland Rd NE, Salem, OR 97305 800-364-4093 Location on Google Maps Latitude: 44.9943460 Longitude: -122.9845670 Company web site click here |
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| Date of Service: | 7/6/2017 | ||
| Work Done on: |
5th Wheel Trailer
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| Service Performed: | Slide gear box replaces, a/c power wiring to control box replaced | ||
| Evaluation of Service Performed: |
We called from MT and scheduled a repair with Al's Trailer Sales (service location) on Portland Rd, Salem, OR. because our
slide was stuck. Then our a/c went out. So, called and added to the work order. There were issues with the extended warranty company which had to be worked out between extended warranty company, the selling dealership and Al's. Al's team handled it all for us. They were pleasant to work with and cared about us and our concerns. Because they successfully dealt with the extended warranty company, our deductible for both issues was only $100.00. There was $35 shop supplies but that was no biggie! They completed the slide repair in one afternoon and as soon as they received authorization from extended warranty company, the repairs started on the a/c. They rewired it by using the a/c ductwork, shaved one day off repairs so it was only 1.5 days for the repair. The only issue, we were told our food would be fine in the fridge/freezer and someone unplugged the electricity-we lost all our food. (We forgot to turn on propane, called and they made sure electric was plugged in.) We highly recommend Al's Trailer Sales (service location). This location is about 1/2 mi off I-5, on the North end of the city and easy to get to. |
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| Value of Service: | Very Good | ||
| Quality of Service: | Very Good | ||
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