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Company
My Keys Mobile 3863 George St, Big Pine Key, FL 33043 3058724002 Email Address: [email protected] Location on Google Maps Latitude: 24.7252280 Longitude: -81.3964300 |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 12/11/2020 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Routine Maintenance | ||
| Evaluation of Service Performed: |
Beyond Horrific Experience..
I first contacted My Keys Mobile Equipment & Trucking Repair on Thursday, the 3rd of December. We made an appointment for our motorcoach to have an annual service done which was to include an oil change, transmission fluid change, new fuel filters, oil filters, air filters, lube of the chassis and an overall maintenance service. I was somewhat encouraged after talking to Stephanie on the telephone and based on the limited but positive online reviews, we figured that we would get good service. That same day, minutes after talking to them, I texted them a confirmation as well as our VIN number that they would need to order parts. That was done at 09:56am on the 3rd. The message was read moments later by her as I get a read confirmation. I followed up with them on Monday the 6th at 11:23am. She responded at 5:18pm asking what the appointment was for again. Umm.. you don�t remember what work you are doing??? Concern #1. After explaining what maintenance we wanted done, she indicated that she needed the VIN. I reminded her that it had been sent on the 3rd. Concern #2. I questioned parts and she indicated that �NAPA is stocked up� and �no worries�. We had been very specific that we do not use low-end Napa parts on our coach. We only use Cummings Approved parts and fluids. Some mechanics say that it�s basically the same stuff, however we are more comfortable paying more for approved parts. My girlfriend and I own local businesses, for us to take time off means that our offices are closed and that we are not making any money. We specifically took the morning of Tuesday the 7th off and expected the tech at 8am as scheduled and confirmed by them. We received a text at 8am that she needed to talk to us. It seems that Napa was not as stocked as she thought and they were unable to get parts they needed for the job and rescheduled for Friday the 11th. So, we just lost a morning where our businesses were closed because they did not properly plan and now have to wait three days and take more time off from work. She suggested that we just leave her the keys to our coach and we didn�t need to be there. Yea, like that is going to happen. On the 10th, she confirmed that they had everything they needed and that they were good to go. That was positive. If only it were true and not another lie. Friday morning the 10th we were up and waiting at 8am. No tech. At 08:30am, I texted and asked when the tech would arrive. I was told 9am. Ok, disappointing, but we can wait. At 09:30am, we called. Turns out he was still getting parts. More bothersome was that during that telephone call, she indicated that yesterday was her husbands birthday and they partied late and she let him sleep in. So, let me get this straight� You and your husband tied one on, are hungover, lied about having parts and then want to come work on my $350,000 motor home? Really? After all of the problems we had ZERO confidence in their ability. The man may actually be a good mechanic, but the lack of professionalism and all of the problems just getting to an appointment kills any chance they would have of impressing us or any customer. We texted them to cancel the appointment. Stephanie instantly texted me that she was ok to cancel and but he was �around the corner� anyway. Then tells me to have a blessed day�.. As I drove through Big Pine Key miles from our home, his truck was sitting at Napa. So, yet another lie. There are VERY limited options to work on a large motorhome in the Florida Keys. Most diesel mechanics are focused on marine engines and very few have motorhome / large truck experience. You can add these folks to the list of who to avoid. Again, he may be a good mechanic, but the back office operation totally kills any chance of conducting business professionally. This won�t be tolerated for long in the RV community. I�ve notified all local RV parks of my experience and I hope others that have expensive coaches heed the warning and avoid this company. They are exactly why companies in the keys have bad reputations. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 3/10/2017 | ||
| Company Contact: | Julius Carrera | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: |
Our APB failed while at Boyd's Camp Ground in Key
West. This first company we called referred us to My Keys and he had us on the road within a half hour of arriving at our site. |
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| Evaluation of Service Performed: |
We were extremely pleased. Julius seemed familiar
with the Workhouse chassis and knew just what to do to disconnect the brake and get us on our way. His truck was well equipped and he seemed ready to handle just about anything. We would highly recommend his service. |
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| Value of Service: | Very Good | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 3/15/2015 | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: |
We use My Keys 3 times over 4 years. 1st was a miss
in the v10 engine. Julius diagnosed a bad coil and replaced it in a couple of hours. Two other times as we were leaving NAS KW we lost our brakes. Both times he had us on the road in less than 3 hours. |
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| Evaluation of Service Performed: |
His work us great. He does not take advantage of us
tourist at the end of the road. He really knows the truck end of a RV. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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