RV Service Reviews Home Page Where RV Owners Evaluate Service Facilities!   Company Smoky Mountain Coach Works 1729 Springer Road, Sevierville, TN   37862 865-446-0888 Location on Google Maps           Latitude: 35.8159300   Longitude: -83.4946740 Company web site click here       To add a review for this company click here     Important Information The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.           Date of Service:   3/30/2018   Work Done on:   Class A - Gasoline   Service Performed:   Build a shroud to house a new 40� TV, hook it up, install a new satellite dish for DIRECTV, and wire in the receiver DVR. I contracted for Gary Swaim to add a shelf and a vent hole in the top of the compartment to vent hot air up, out and back into the coach because the DIRECTV receiver/DVR was running hot. I also told Gary (who said he was an engineer) the receiver needed to go on the top shelf to take advantage of the free convection hot airflow to create a chimney effect, and to size it at 4� so a fan could be added if additional cooling was needed for the receiver/DVR.   Evaluation of Service Performed:   Here is what I received: The TV shroud came out just OK, the decorative screws they used to put it together could have been better placed, and not on radiused surfaces that shows gaps under the heads of the screws. The compartment itself turned out good but the receiver/DVR was installed on the bottom shelf not the top as instructed and the satellite controls which generate no heat were on the top shelf. This meant that the receiver/DVR would run even hotter than it had before I took it to Gary. When I picked the coach up I brought up the fact that the Receiver was not right and that the locations needed to be switched. The wife and I were leaving for vacation so Gary said when we got back to bring it back and he would take care of it. That was 8 months ago and numerous calls, voice mails and emails ago. The one time I did reach him he said he was too busy and he told me to do it myself. The satellite dish he installed in now making a noise that does not sound right and again I left more messages, and again no reply. I just found out they are not an approved installer for Wineguard satellite products according to them even though SMCW�s website references the products.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   11/17/2014   Company Contact:   Gary Swaim   Work Done on:   Class A - Diesel   Service Performed:   Reengineered wiring below driver's side control panel to enable operator to raise and lower powered windshield night shade.   Evaluation of Service Performed:   Electrical troubleshooting and diagnostics performed were outstanding. Gary has a superb understanding of electrical troubleshooting.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]               Date of Service:   5/25/2013   Work Done on:   Class A - Gasoline   Service Performed:   Had MCD blinds installed including powered front blinds. They manufactured and installed new valances for the A pillar.   Evaluation of Service Performed:   Work was excellent.   Value of Service:   Very Good   Quality of Service:   Excellent Page last updated: 4/23/2024 Legal Notice Our Privacy Statement For problems or suggestions: webmaster