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Date of Service:
Vic / Jim
Work Done on:
5th Wheel Trailer
I was unknowingly sold this unit with dried feces packed in the black tank. I contacted the dealer and traveled back to Washington. I requested my
money as was told NO that they would like a chance to fix it. Their repair took eight days at my expense in Washington. The tank was deemed
repaired and we returned to California. My wife noticed a leak at the sewer discharge almost immediately and we contacted Sunset. After this the
service department sent me on a wild goose chase of concocted mixtures and water driving on logging roads, two pumper trucks ($300.00) and a
great deal of my money we finally drove to the nearest RV Center and had to threaten the Service Manager in Washington to fix the problem. After a
night in a motel we returned to the RV. A pumper truck finally dislodged and drained the tank. The service tech had to repair a crack in the tank and
tighten all four fasteners at the valve.
Evaluation of Service Performed:
This health issue wasn't handled correctly from the sales. This unit should have never been on a sales lot. When the same problem re-occurrs it is a
lemon. The weeks of driving with mixtures of Woolite and soapy water. The diesel for my truck. The weeks of living with a toilet system full of feces.