RV Service Reviews Home Page Where RV Owners Evaluate Service Facilities!   Company RV Doctor 2312 Bruner Lane, Fort Myers, FL   33912 877 277-7837 Email Address: [email protected] Location on Google Maps           Latitude: 26.5322980   Longitude: -81.8621810 Company web site click here       To add a review for this company click here     Important Information The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.           Date of Service:   4/16/2019   Work Done on:   5th Wheel Trailer   Service Performed:   As full time RV residents we have had our fair share of problems with our motor home. This was our first trip to Florida, we stayed at the Gulf Waters RV Resort. When we arrived we hooked up and as our luck would have it we had no power. The park highly recommends this company and I now know why. We called the office, they got us in within 24 hours of us calling in. They came out and got us us temporary power while we were waiting for a part to come in. THIS WAS EXTREMELY HELPFUL!!! 2 days later they came back out, installed the part and it has been smooth sailing ever since. They were professional and very timely. In the future we know who to call.   Evaluation of Service Performed:   They were extremely timely, professional, and informational so we know what to do if this happens again. I would HIGHLY recommend this company.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   2/22/2019   Work Done on:   5th Wheel Trailer   Service Performed:   Supposed to replace the cooling unit in our fridge   Evaluation of Service Performed:   If I could give them 0 rating I would. Our cooling unit in our fridge needed to be replaced. Came out within an hour to get our $95.00. Our unit was still under warranty so they had the replacement unit within a week. Six weeks later our fridge is still not fixed. They were told on numerous occasions that we were leaving on March 31. We called them almost every day for a while. Finally they told us the repair would happen on March 25. Waited until 11 a.m. no one called or showed. Called them and they assured us the fridge would be fixed on that day. Called again two hours later and received the same reply. At 5:15 p.m. they called and said no it was not happening but they would call us between 8 a.m. and 9 a.m. the next morning. Never called. We called at 10 and Katie said she would call back. Called at 11 and said we were tired of being dicked around and either they were coming or not. Katie said no they weren't. Call the next day and asked to speak to the owner. Left a not so nice message. You would think that the owner of a company would call back to try to ease the situation but no nothing. They don't care that you have been without a fridge for 6 weeks. They just tell you what you want to hear and then nothing. If you want something done please don't call this company. They are very disorganized and can't tell you when it can be done. They were in a hurry to collect the $95.00 for the service call. After talking with people in the park we are at they have similar stories.   Value of Service:   Poor   Quality of Service:   Poor               Date of Service:   12/15/2018   Work Done on:   Class A - Gasoline   Service Performed:   New roof, adjust slider, rebuild brake calipers, change switch on stairs. $14,000. That they got paid most of over a year ago, and the rest several months ago. This is mom's RV, she is 76, and they just reamed her out   Evaluation of Service Performed:   How does this guy even stay in business? The roof looks OK but it hasn't rained yet, the stairs are coming out again, and everything else was trashed, batteries dead, tires flat, carpet trashed, on and on. Slider doesn't work. They had it for almost two years, we had to get a BBB judgement to even get the thing back. RV Doc v Whittington on the BBB thing, will return with court decision.   Value of Service:   Poor   Quality of Service:   Poor   Email Address of Reviewer:   [email protected]       Date of Service:   1/29/2018   Work Done on:   Class A - Gasoline   Service Performed:   Various repairs were requested, shower leak, bed above drivers seats was off track, water pump replacement because of low flow.   Evaluation of Service Performed:   GRADE F. I honestly can not say enough BAD about this company. It took them over a month to get us a quote. They SAID it would be completed by March 9th. The 9th came and went and we still couldn�t get our RV back. Did a DROP DEAD DATE of May 1st, that date came and went as well. Told them we were TAKING OUR RV BACK on the 10th and STILL DIDNT GET IT UNTIL 11th. We had to take it to ANOTHER RV REPAIR, they had to replace the water pump again, we are not sure it was replaced although we DID PAY for a new one. The shower still leaks, they never repaired the bed and never put the pin back in so it has damaged our wall more. When we got the RV back it was FILTHY!!! I believe someone may have been living in it for the months they had it. PLEASE SAVE YOURSELVES AND RUN SCREAMING FROM THIS COMPANY!!!!!   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   3/30/2017   Work Done on:   Class A - Diesel   Service Performed:   We took our RV in to RV Doctor for a warranty issue with our Atwood levelers on our motorhome. One jack would not retract and eventually two others failed during the fix. We know warranty issues can be lengthy so we went with the flow for 6 months. When RV Dr. said the problems were fixed we were ecstatic. We asked Shelly if Dan checked them out and she said yes; he always signs off on the repair. Our assumption was they worked. Went to pick up the RV and the tech who worked on the levelers went inside with my husband and engaged the system � and they worked in the manual mode. We took the RV back to storage and when we tested the leveling system Auto didn�t work; alarms went off. When he tried the manual option the airbags didn�t deflate. When the tech tested the system at RV Doctor. the generator was on and my husband was not at the controls and didn�t notice if the airbags had deflated but again, the assumption was we were good to go. We called RV Doctor right away and Dan was busy; he�d call back. No return call. We left the RV and called several times in the next two weeks and no call back. We were off their radar with the leveling system still not working. Shelly did mention that we have the manual to reset everything but my husband believed that while a �reset� might have been a simple fix, the six month history alerted us that we needed a professional to make sure everything was OK. We certainly didn�t want to be the ones possibly causing additional problems. We ended up taking the RV to another local repair shop and am happy to report they resolved the problem. I�d like to add that Anita at Lippert Components (who took over Atwood levelers) was very helpful in getting the warranty issue resolved.   Evaluation of Service Performed:   Poor - levelers didn't work when we picked up the RV. I would not recommend taking your RV to RV Doctor. Dan not only didn�t sign off on the work but was not interested in taking care of the follow-up to make things right. Return calls from them is pretty much nonexistent however Shelly doesn�t mind you calling her. Dan � forget him returning your calls.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   3/24/2017   Work Done on:   Class A - Gasoline   Service Performed:   Almost one month later and I have not heard back from RV Doctor to tell me when they will be here to fix my RV. They charged $95.00 for a service call but almost one month later still have not heard from them on when my repairs will be completed.   Evaluation of Service Performed:   They scheduled the first appointment between 10am-1pm...never showed. I called them at 2:30 and was told they would be here by 4:00pm...never showed...They then called me and said they would be here just after 5:00pm...never showed...I called them at 6:30pm and left message with answering service. Received call back indicating they were on their way...they finally showed up at 8:00pm. They charged $95.00 for a service call and said they would be back the following week to make repairs...It has been almost 4 weeks and the only time I hear from them is when I called to find out what the status is. It has been two weeks since speaking with them and they have not bothered to show any positive customer service to keep me informed of when I will have water leaks repaired or ice maker replaced.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   12/6/2016   Company Contact:   Dan   Work Done on:   Class A - Gasoline   Service Performed:   Estimate for brake line repair   Evaluation of Service Performed:   Same as other negative comments. Called them to come out for an estimate to repair a brake line as I did not want to drive it to be repaired. Was told a tech would have to come out and there was a $95 service call that would be credited to our repair. I knew what was wrong, even showed the tech where it was leaking. He charged me an additional fee of $125 for diagnosis, total $220 not $95. Told me he possibly could repair in driveway and that he would get back to me with an estimate in a few days. It has been close to 6 weeks no estimate. We have been calling almost every day with nothing but excuses about getting parts. Talked to owner Dan yesterday and was told they will not repair on site and that they can't give an estimate without bringing or towing. So I ended up paying them $220 to tell me what I already knew and still no estimate and they probably won't fix it at home. Should have just had it towed to Camping World. What a scam!!   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   11/15/2015   Company Contact:   Shellie   Work Done on:   5th Wheel Trailer   Service Performed:   Fiberglass delamination and interior paneling. Insurance claim. Took 5 months to complete what they claim was a 2 week job. The only reason they finally finished is that I got an attorney after them. They had one excuse and delay after another. I would not recommend them for any work.   Evaluation of Service Performed:   Satisfactory. Not fabulous nor poor.   Value of Service:   Poor   Quality of Service:   Fair   Email Address of Reviewer:   [email protected]       Date of Service:   7/31/2015   Work Done on:   Class A - Diesel   Service Performed:   Called for a rear leveling jack that would not retract.   Evaluation of Service Performed:   They got the jack up within 15 minutes of getting there. Would not tell me what they had done to fix it. Well they had not fixed it, they had just got the jack up. Unbeknownst to me, they had removed the environmental boot protecting the jack. They did not reinstall the boot at all. Something that would have literally taken them 2 minutes with a zip tie, or an adhesive. I finally got the my motorhome to a service provider, and $715 later due to the damage caused by being exposed to the elements. rusted and corroded jack brake.   Value of Service:   Poor   Quality of Service:   Poor               Date of Service:   2/20/2014   Work Done on:   Class C   Service Performed:   Asked to remove old sealant, clean, reseal roof. Pressure test.   Evaluation of Service Performed:   Terrible. Did not remove old sealant. Did not apply new to entire areas where sealant is needed. Did not do pressure test. Then lied about it.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   2/5/2014   Work Done on:   Class A - Gasoline   Service Performed:   Oil change   Evaluation of Service Performed:   Brought in for an oil change, they called me and said all my batteries in the coach were dead, I said not to replace them because they were less than a year old from Walmart. When I got it home I tested the batteries, all OK. The transfer switch had blown. It was OK when I took it in. When I went back and asked him about it, he got very irritated and told me to get my piece of sh** out of there. I am not saying they blew the switch but they certainly should be able to tell a dead battery from a bad transfer switch. I had done thousands of dollars of business with them before, must have caught him on a bad day. No way to do business, will never return no matter what the situation   Value of Service:   Poor   Quality of Service:   Poor Page last updated: 4/24/2024 Legal Notice Our Privacy Statement For problems or suggestions: webmaster