RV Service Reviews Home Page Where RV Owners Evaluate Service Facilities!   Company McCoy Freightliner 4060 Interstate Place NE, Brooks, OR   97303-9767 503-463-6303 Email Address: [email protected] Location on Google Maps           Latitude: 45.0472773   Longitude: -122.9768755 Company web site click here       To add a review for this company click here     Important Information The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.           Date of Service:   12/1/2016   Work Done on:   Class A - Diesel   Service Performed:   Experienced "clunk" from front end during hard braking. McCoy's scheduled it for a convenient time. Based on forum discussions I told them it might be a suspension bushing or S-cam. They diagnosed front brakes - rollers shot, shoes worn and S-cams with flat spots   Evaluation of Service Performed:   Picked up coach 6 hours later, new shoes, hardware, and they smoothed out S-cams with die grinder. $500, which I thought was reasonable. Nice lounge with free WIFI and we could have stayed in their lot with power over night if we had needed to. Simple diagnosis and quick and easy repair for them.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   8/1/2016   Work Done on:   Class A - Diesel   Service Performed:   Coach was over heating on hills, took in to McCoy in Brooks, they had their "master tech" looking at it.   Evaluation of Service Performed:   Master tech could not access engine, said the closet was in the way, Tiffin Allegro, charged me $750.00 to tell me they could not fix.   Value of Service:   Poor   Quality of Service:   Poor               Date of Service:   8/22/2013   Work Done on:   Class A - Diesel   Service Performed:   My problem was that the parking brake warning signal sounded when the parking brake was disengaged and the transmission was in drive or reverse. The signal would start sounding a short time after starting the engine and beginning to drive. During a five-minute phone call to Freightliner Customer Service, I described my problem and the technician told me that the most likely cause was a faulty parking brake switch located in the rail near the rear axle on the driver's side. Based on how quickly and confidently the technician stated his conclusion, I fully expected a dealer's technician to verify the cause and to either replace the defective switch or disable the warning signal in less than an hour, so I made an appointment at McCoy Freightliner to have the repair done as we traveled through Salem. After "working" on the problem for 2 1/2 hours, we were assured the problem was solved and I paid our bill. Less than ten minutes after we left the shop, the problem resumed. We returned and the technician disconnected the switch, disabling the alarm. A replacement switch was not in stock.   Evaluation of Service Performed:   It took the technician nearly 1 1/2 hours to locate and check the parking brake switch. I believe the only reason he found it when he did was because he had requested that I unlock some storage cabinets so he could locate a "VCU" (which he never did find) and, at that time, I told him what the Freightliner technician told me. The switch was located exactly where I had been told it was. He demonstrated to me that the alarm would not sound when the switch was disconnected. He "worked" for another hour, during which he replaced a relay that he thought to be defective (I suspect it wasn't) and he reconnected the switch. As we discovered, he didn't test his solution long enough to realize that the problem was not solved. I believe that a qualified tech should have isolated the cause of the problem in far less time than it took and that most of the $275.00 I was charged for labor went for on-the-job training of the tech. This is outrageous. As fulltimers, we have owned this coach for eight years and have had it serviced across the country, many times by Freightliner dealers. I cannot remember ever having felt this cheated and dissatisfied with service. I would not trust McCoy Freightliner to work on my coach again.   Value of Service:   Poor   Quality of Service:   Poor Page last updated: 4/19/2024 Legal Notice Our Privacy Statement For problems or suggestions: webmaster