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Company
Camping World 13175 South Las Vegas, Las Vegas, NV 89044 (877) 594-3353 Location on Google Maps Latitude: 36.1341660 Longitude: -115.1620200 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 6/10/2013 | ||
| Company Contact: | Mike Thorenson | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Steering recall on Spartan Chassis. | ||
| Evaluation of Service Performed: |
I learned of a recall by Spartan Chassis Company that involved possible cracks in a bracket holding the steering box to the chassis. I called
Spartan and was refereed to one of their authorized service centers in the Las Vegas area for an inspection of the bracket. I chose Camping World which was the closest to my home. It should be noted that Camping World at this location is formally Las Vegas RV and before that was Wheeler�s RV. When I checked in with the service writer he had never heard of the recall and I was told it would be a week and a half before they could do the inspection. It was two weeks before they did the inspection. They didn't find cracks and the RV was deemed unsafe to drive. It was another two weeks before the repairs were made. They had one excuse after the other. First blaming Spartan and then their own lack of the proper tools. During this time I was also in contact with Spartan and got different reasons for the delays or conflicting information about contacts with Camping World. I also worked my way up to the general manager in order to get call backs relating to the progress of repairs. The last two weeks in the shop caused me to delay a six month road trip by two weeks. One of the delays in working on my coach was that the sales department has precedence in the shop and put three units in front of mine. At this point I have no confidence that the work was done or done properly. I have an appointment at the Spartan factory to have it rechecked. I will never go back to or recommend Camping World for any repairs. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 4/4/2012 | ||
| Work Done on: |
5th Wheel Trailer
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| Service Performed: | LP gas and safety inspection - LP gas odor inside rig; Replaced all four tires after they indicated wear on originals. Free wash. | ||
| Evaluation of Service Performed: | They attempted to put out the slide while jammers were still in place, damaging the jammers and slide frame inside the rig. Management was slow to take responsibility and initially denied any fault on their part. The LP gas odor persists. | ||
| Value of Service: | Fair | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 12/3/2011 | ||
| Work Done on: |
Class B
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| Service Performed: | Fuel pump on Ford Chinook, Good Sam Towing to Camping World. | ||
| Evaluation of Service Performed: | A little pricey but work was done well. | ||
| Value of Service: | Good | ||
| Quality of Service: | Very Good | ||
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| Date of Service: | 7/16/2010 | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: | Repair of exhaust leak, repair of leveling jacks, slide adjustment, coolant flush. | ||
| Evaluation of Service Performed: | All work was completed OK. When I picked up the coach I had to get the Service Director involved to correct some of the service issues. If you use this service center check the repair estimate and verify all work performed. The Service Director is very eager to make sure the repairs are done correctly and that the customer is satisfied. | ||
| Value of Service: | Fair | ||
| Quality of Service: | Good | ||
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