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Company
Holt Caterpillar 3850 Channel Drive, West Sacramento, CA 95691 916 373-4100 Location on Google Maps Latitude: 38.5621110 Longitude: -121.5721070 Company web site click here |
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| Date of Service: | 7/6/2015 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
Engine light came on. They ran diagnose and said we needed to replace turbo. Waited a week to get part. Once parts were in, excuse after excuse, another
issue after another issue. "This is a very complex engine" alternated with "we are the only and best Cat specialists in the nation who can work with this". Delay after delay. $8700 and a week later (most of which the extended warranty said that too much labor was charged for the work and wouldn't pay for the overage). |
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| Evaluation of Service Performed: |
After all that, 10 miles later the check engine light came on again. Another service center determined the issue was that the driver needed to manually shift
during major up/downhill roads instead of relying upon the automatic transmission. That investigation only cost $300. So Holt REALLY missed the mark and REALLY socked us! CAVEAT EMPTOR! |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 10/28/2011 | ||
| Company Contact: | Megan Humlick | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Exhaust manifold gasket needed replacing in a Cat 3208. I was quoted $1200 for the job and they said it would take a day and a half. After 2 days they said they needed to do a new quote because of 2 broken bolts that needed to be drilled out. It took them 3 days to come up with $6,000 for the job. | ||
| Evaluation of Service Performed: | They took off the manifold and that was all they did. Their prices were WAY out of line! I learned a lot about them from all the other shops and past employees that no longer work for them. They were VERY rude!! I would NEVER let them anywhere near my rig again. I am having it towed to a reputable shop nearby | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
| Email Address of Reviewer: | [email protected] | ||
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