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McClain's RV Superstore - Denton 5601 S Interstate 35 E, Corinth, TX 76210 800 497 3586 Location on Google Maps Latitude: 33.1585967 Longitude: -97.0673865 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 2/2/2018 | ||
| Work Done on: |
Class C
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| Service Performed: |
Extended Warranty replacement of step motor and miscellaneous other minor repairs on Winnebago View; service writer was
responsive but repairs took two months during which unit was sitting in the freezing weather. After driving home to verify everything was working, chassis battery lost charge and won't now hold a charge (fried). No prior problems with battery. Evaluating options for replacement now but can't help but think lengthy delay without maintaining the unit on their lot caused or contributed to the damage. Unit had been maintained with a trickle charge battery minder under cover prior to this work. Pleasant to work with but hard to get unit into the shop in a reasonably timely manner. Repairs were done well. |
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| Evaluation of Service Performed: |
Work performed: A
Responsiveness: B Time Required: D |
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| Value of Service: | Fair | ||
| Quality of Service: | Fair | ||
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| Date of Service: | 8/3/2016 | ||
| Work Done on: |
Class C
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| Service Performed: | June 2016, Replace a burned Automatic Transfer Switch. August 2016, Replace Coleman MACH 8 A/C blower fan. All warranty work. | ||
| Evaluation of Service Performed: |
The Service Writer and Techs did a great job; however, the service manager treated us as if we were asking them to rebuild the entire RV. Our transfer switch
burned out on a Sunday afternoon, so we had to run on our generator until Tuesday afternoon when the part came in. Our Air conditioner went out on Friday night, in 100+ degree temperatures. Saturday morning the service manager told us to call a mobile service since he was too busy and down a couple of techs!! However the mobile service wanted to charge us upwards of $200 for a service call. Long story short, we had to go to McClains and again was treated badly by the service manager. He is giving McClain's service department a bad name. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 4/1/2016 | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: | Took our RV to McClains in December for repairs due to a break in. Replace TVs, fireplace, interior trim and other electronics. | ||
| Evaluation of Service Performed: | It took them months to do the repairs. Always an excuse, bumped us for new owners with warranty work, short-handed and on and on. Would not use again. | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 12/15/2015 | ||
| Company Contact: | McMurtrey Realty Team | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: | Replace faulty slide out which was only 2 years old. | ||
| Evaluation of Service Performed: |
Slide out installed incorrectly from the factory and we had to pay for a new one on a 2 year old RV. The paint did not match up with the new slide and they
wanted us to pay for their mistake. It took them 4 months to complete and the invoice was several hundred more than estimate. Nothing but problems and excuses. I will never us them again. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 7/16/2015 | ||
| Work Done on: |
Class B
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| Service Performed: |
Had warranty work done on new 2016 Winnebago ERA 70x that was bought from this location in June, 2016. Included fixing water pump and shower drain
and television. |
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| Evaluation of Service Performed: |
Timely work, no apparent issues with work performed. Overall, it appears that a good job was done--no complaints. 2 Techs (David and Jonathan) even
stayed past quitting time to address one other issue that was identified at pick-up. |
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| Value of Service: | Very Good | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 8/16/2011 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | R&R roof sealant | ||
| Evaluation of Service Performed: | SUPER ...they checked the sealant and told me all is good ..."no need to spend your money unless you just want to." No charge. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 3/23/2011 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Replaced fridge cooling unit. | ||
| Evaluation of Service Performed: |
Superb since day one back in April of 2009, we have been treated like family. Each time we needed a warranty fix or other repair they stepped up and provided expert technicians and superb customer attention.
They provide four electric/water sites on their lot for recent sales and folks needing repairs. the porters come get your coach as the techs need it, and return your coach back to spot when they are done or its closing time, they even will level it and set the slides if you ask. And if your in the campground spots and are in need of tank dumping, they will send a porter down to drive or tow your rig to the dumps station inside the fence and then return you to spot when done. You can go hang out in the lounge with free popcorn and fresh iced tea, or stay in your rig in the service bay, if you desire. The wife even made chocolate cookies one time while they were working on our rig. The whole shop smelled of fresh cookies. They always hook you up to shore power in the shop, every time. We travel with two large pups, and they are welcome in the lounge or in the rig. They prefer the lounge because everybody has to pet them makes their egos get big. We often bounce between the lounge and our rig in the service bay. Our technicians treat us like friends vice customers. They always are eager to fix it right and keep you in the loop about how repairs are preceding. We just completed service visit 12 and everytime its the same pleasurable experience. Not all were warranty either. This last one really challenged the techs to keep a positive attitude, dealing with Norcold, The service writer is on game, the techs are 100% and even the service manager stops to chat or simply BS about anything and of course pet the dogs. We even get techs we had before come over and great us by NAME, either they are briefed on who is in the service lane or they have some great memories. and its not just us, I watch and they treat everyone the same, like they are fixing their families RV. I just had to get it out there, this place is fantastic. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 7/15/2010 | ||
| Company Contact: | Mr Nate McClain - owner | ||
| Work Done on: |
Travel Trailer
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| Service Performed: | Awning replacement, A/C shroud, referator vent, and EDPM roof partial replacement due to Texas wind gust wrapping awning, legs and all over roof. | ||
| Evaluation of Service Performed: | Just horrible. They installed a faulty A/C shroud and refused to send it back to supplier. Transition strip at roof sectioning used old awning rail then gooped it with gobs of Dicor. Refused to replace radio aerial and some other minor items. | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 4/1/2007 | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: | Numerous items worked on, including leaking plumbing, cabinet work, electric jacks, missing/broken items when I bought the unit. It just goes on and on and on. | ||
| Evaluation of Service Performed: | BEWARE ! This company is pathetic. Absolute no customer service. Staff that consistently lies. This started the day we SIGNED the contract. Seriously, find another RV place | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 3/21/2006 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Recurring water leak on slide-out, dump valve leaking, hydraulic leak, R&R roof sealant, fiberglass coming unglued on engine access door & in rear bumper area, excessive noise on heat pump start-up. | ||
| Evaluation of Service Performed: | Very good ...fixed recurring problem 3 previous dealers tried and failed to fix, kept us well-informed of what was required, free hookups overnight, worked some issues for warranty coverage well beyond normal warranty term to save us money. | ||
| Value of Service: | Very Good | ||
| Quality of Service: | Excellent | ||
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