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Company
Desert Coach RV 16 N 1100 E Tabernacle, St George, UT 84770 435-656-2203 Location on Google Maps Latitude: 37.1081687 Longitude: -113.5827814 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 3/30/2020 | ||
| Work Done on: |
Toy Hauler
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| Service Performed: |
Mark was my service adviser, Great guy to work with..
I had my RV air conditioning unit replaced, as well as the skylight that was cracked that they found while it was in service. They also installed a winterizing kit for my trailer. I have not picked it up at this time. But I really thought that they went the extra mile to make sure every thing was in good working condition. |
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| Evaluation of Service Performed: |
I have not picked up my toyhauler yet as of this review
but I will update this review with the work that has been done once I get to back this Thursday. As of right now I am really finding it had to believe the other reviews. I am very satisfied with the customer service aspect of this dealership and will update the service work once I get my toyhauler back. |
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| Value of Service: | Very Good | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 7/24/2014 | ||
| Work Done on: |
Toy Hauler
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| Service Performed: |
Without writing a book, I'll just say that Desert Coach RV should NOT even be a last for trailer repairs! They ruined our brand new Heartland Cyclone
toyhauler and blamed us for taking it to them to have them ruin it! Heartland will no longer recommend or pay for any warranty work done at this facility,YA THEIR THAT BAD!!!!!! |
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| Evaluation of Service Performed: | NO WORDS CAN EXPLAIN THEIR WORK ONLY PICTURES CAN DESCRIBE IT! | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 6/12/2014 | ||
| Work Done on: |
5th Wheel Trailer
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| Service Performed: |
Brand new 5th wheel, under warranty. In shop for 2 months nothing was fixed. Terrible work. Need to check licenses,
cannot be in compliance. Shotty work!! Heartland has to approve all the work to be redone. They are inept, admit they can't fix anything. Our trailer is worse now, than when we took it in. Will see what the owner does about this? Terry is the most incapable person I have ever encountered. Cannot communicate, listen, write. He is disrespectful, especially towards woman. Brandon, manager ruined our RV. He admitted he couldn't fix our trailer, so just retaliated on it. Ruined kitchen/living area. Update 8/27/2014 ============ Took our trailer back/ and sent pictures to Desert Coach RV for the General Manager, Jay Quail to inspect for negligence. Basically, he was nonchalant and unwilling to take responsibility for his employees workmanship. Gee! You know why...Brandon, the Service Manager and Jay, the General Manager are brothers and their father owns Desert Coach RV. For 2 months, absolutely nothing was accomplishment. Now, they are going to sweep this under the rug. The cover-up has already begun...Desert Coach RV should close their doors. They need a state inspector visit. Workmanship, certificates and licences should be checked. Family owned business' can get away with murder...Be careful. We have to start all over. The new repair facility must order and remodel the entire kitchen, dining and living areas. Call Heartland if any questions under warranty. |
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| Evaluation of Service Performed: | Horrible | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 5/20/2010 | ||
| Company Contact: | Joe DeVito | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | RV parts purchase | ||
| Evaluation of Service Performed: | Very good source for parts, very friendly and knowledgeable and helpful. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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