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ExploreUSA RV Supercenter 4001 S IH35 East, Denton, TX 76210 940-382-9400 Location on Google Maps Latitude: 33.316116 Longitude: -97.1790709 Company web site click here |
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| Date of Service: | 8/2/2014 | ||
| Work Done on: |
5th Wheel Trailer
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| Service Performed: | Hail damage. | ||
| Evaluation of Service Performed: |
Bought a 2013 Crossroads Elevation Brand New last year from Explorer USA Dallas, NOT the one this review is directed too. Hail damage is why it
found its way to Explorer USA DENTON for repairs. Here we go... Nothing but PAIN and FRUSTRATION!!!!!! dealing with the Denton service department people. Our trailer was in there for 4 months! During that time I have had to deal with false promises, outright lies and wasted time on my part by making surprise visits to verify what they we're telling me was true. Which, never was until about 2 days prior to me finally picking it up. Also, having to pay for something we could not use during that time frame and missing 2 major Holidays and miscellaneous weekend adventures we could have been using it. They never call you back, never! During the 4 months it was over there and numerous phone calls I made to them and telling me they would check on it and call me back, NOT ONE TIME did they call me back. I always had to call them! Standard response I would here from them on why things we're taking so long is they we're cleaning up someone else s' mess, as in personnel problems which was their problem that turned into mine. The most ridiculous excuse I heard from them was, " The manufacturer doesn't make that part anymore!". Really?! A 2013 model you can't get parts for anymore? My trailer literally sat in the back of their lot untouched for 7 weeks after they replaced the roof, skylights and ac units. While it sat there the entire interior from front to back was COVERED in saw dust. NOTHING was covered up to protect the interior while they did the repairs, sawdust was on the beds, in the sink, in the shower, on the couch, the floors, the cabinets, the entertainment center etc. etc.. Vents hanging from the ceiling and a broken bedroom door that was not broke or had any kind of problem before it was taken over there. That was discovered by my second surprise visit. I actually got into the trailer and saw this prior to walking into the service department. I asked them the status of my trailer and was told everything was done and cleaned and that they we're only waiting on one part to come in to finish the trailer. I then asked the service writer assigned to my trailer to follow me to where the trailer was parked so we could "go over a few things". I opened up the door with him standing there and I said "Almost done and cleaned huh?". The service manager came out to where we we're shortly after and assured me that is not how they do business and this would be taken care of. More BS... I was told 3 different times over the next few weeks that the trailer would be ready to be pick up by the end of whatever week I was standing there which never happened. The times I showed up , UN-announced to see what was going on I heard the same story, all the parts are in we will get it cleaned up and taken care of. I would go back again a few days later UN-announced and find out all the parts we're not in and it was not even close to being done. Wasn't even touched or moved since the prior visit. The interior was still not cleaned and the bedroom door that they broke was still not fixed. These people will tell you what you want to hear but do not do anything they tell you much less in the time frame they tell you it will happen. No organization what so ever, no communication between management, service writers and technicians which I'm assuming is the reason for the "lies and false promises" or, they do know whats really going on and just don't care. In their behalf, which almost makes me want to puke that I have to put anything positive in this review. The work that was done (finally) does look good and it was cleaned up (to their standards not mine). We are taking it out this weekend so will see if it's "looks" match the "performance" of the repairs that we're done. To the people at Explorer USA Corporate who I hope see or hear about this review. Get your heads out of your ass and pay attention to what's going on at your Denton location... It's a joke. To the people at Crossroads Corporation. You make a great product but you might want to be a little more particular about who you're giving dealerships too. If their service departments can't professionally support what they are selling you're going to lose business. To future RV buyers. Research the dealerships service department before buying from them. The experience of a great sale of a great product is worthless when you have to deal with 100% bullshit when you spend THOUSANDS of dollars on something that should be bringing you joy and relaxation...not PAIN and FRUSTRATION. |
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| Value of Service: | Poor | ||
| Quality of Service: | Good | ||
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| Date of Service: | 6/14/2010 | ||
| Company Contact: | Debra Newman | ||
| Work Done on: |
5th Wheel Trailer
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| Service Performed: | State safety inspection | ||
| Evaluation of Service Performed: | Went in for scheduled safety inspection. Upon arrival I was told they were out of inspection stickers and couldn't do the inspection as scheduled. Debra called and found another close by inspection station that could do the inspection and, in additional, paid for the inspection. The best RV service facility I've dealt with ever. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 12/21/2009 | ||
| Company Contact: | Debra Newman | ||
| Work Done on: |
5th Wheel Trailer
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| Service Performed: | Black tank problem, fireplace heater didn't work, slide fascia/trim loose, squeaky floor, back up camera issue, shower leak among other small issues. | ||
| Evaluation of Service Performed: | I have a Keystone fifth wheel that is still under warranty and had a bunch of things that needed to be fixed. My entire experience with ExplorUSA RV was awesome, from the time I made the appointment until I got my rig back. Debra kept me up to speed on the progress of the repairs and had it done by the date promised. The repairs were done well and I'm a very satisfied customer. No shortcuts were taken and they even found and fixed things I didn't missed! This place sets the example for others to follow! | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 12/21/2009 | ||
| Company Contact: | Debra | ||
| Work Done on: |
5th Wheel Trailer
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| Service Performed: | Repaired body damage and fixed inoperative slide. | ||
| Evaluation of Service Performed: | Everything was completed as promised. They are real good about keeping the customer up to speed on the progress. Everyone is very friendly and easy to work with. We'll go back again. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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