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Company
P&L Mobile RV Service 900 Thornton Ave, Thornton, CO 80602 303-550-9057 Email Address: [email protected] Location on Google Maps Latitude: 39.9689905 Longitude: -104.9155243 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 6/17/2019 | ||
| Company Contact: | Paul | ||
| Work Done on: |
Travel Trailer
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| Service Performed: | Replaced Hot Water Heater | ||
| Evaluation of Service Performed: |
BAD SERVICE, UNDEPENDABLE, RUDE, DOESN'T STAND
BEHIND HIS WORK! Paul Kitchen failed to show up for two appointments without calling or apologizing for missing the appointment. He installed a new water heater in my camper trailer in June (finally showed up after one no-show); after my first camp out a month later the plumbing leading to the new water heater sprung a leak and flooded the camper. I removed the drain plug, called him, explained the situation, and scheduled for him to come out the following Wednesday. I texted him Tuesday night to confirm Wednesday morning appointment...no response. Didn't show on Wednesday morning. Tried calling and texting repeatedly...still no response the entire day. He finally replied to my multiple texts on Wednesday night as follows: Paul: "Sorry, just started a divorce. I'm only going to be doing winterizing for the rest of the year." Me: "Paul, you installed a new hot water heater in my camper and it leaked...Are you going to stand behind your work or do I have to take it to someone else to fix your work? Not to mention that we had an appointment this morning and you didn't show up or bother to call to reschedule." Paul: "Bull, I test those, when was this?" Me: "Can we talk?" Paul: "Obviously not, if you say my install was bad you can f*ck off." (Except without the *) I couldn't believe it! The text conversation went downhill from there and he repeatedly refused to talk to me on the phone. I ended up having to fix the problem myself which turned out to the connectors leading to the hot water heater hadn't been tightened down enough and had come loose. He could have figured that out in about 10 minutes or even talked me through fixing it on the phone, but he instead preferred to hurl insults, curses, deny any responsibility, refused to talk to me other than texting, and refused to stand behind his work. Unless you want to deal with someone who is undependable, rude, doesn't stand behind his work, and thinks that he is the only person in the world with personal problems and thinks they give him the right to treat people badly and say whatever he wants to them, then STAY AWAY FROM THIS GUY! |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 9/12/2018 | ||
| Company Contact: | Paul | ||
| Work Done on: |
Travel Trailer
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| Service Performed: |
TWO TIMES IN A ROW A NO SHOW! I called Paul (P&L RV Repair) to replace
the water pump in my toy hauler. He agreed to meet me 9/11 at the RV storage which was 40 minutes from my house, but closer to him. After waiting 30 minutes I texted him and he replied that he was being towed but could not come but would call me the next day. I wondered why he would not have called me first but thought he might be having a bad day. After not receiving the call back I called him to reschedule. We rescheduled for Tuesday at 3:00 pm. I got off work early and made the drive. Again, I waited and texted him at 2:45 pm and said I was there and waiting for him at the gate. Forty give minutes later, I texted him and asked, �are you still coming�? He replied saying, �Sorry, had to run down to Castle Rock�. Unless you like being the initiator of all communication, babysitting an adult and wasting time, I would not use P&L. Paul seems to think his time is more valuable than everyone else�s. |
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| Evaluation of Service Performed: | Poor | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 10/1/2008 | ||
| Company Contact: | Paul | ||
| Work Done on: |
Class C
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| Service Performed: | Our hydraulic slide out line was cut by something on the road our way to Alaska. Line was repaired so we could continue on our trip | ||
| Evaluation of Service Performed: | Very prompt emergency service, slide works great and our vacation was saved. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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