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Company
Tracey Freightliner of Albany 115 Railroad Avenue, Albany, NY 12205 800-692-9669 Email Address: [email protected] Location on Google Maps Latitude: 42.7002895 Longitude: -73.8293873 Company web site click here |
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| Date of Service: | 8/5/2008 | ||
| Company Contact: | Paul Marsh | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Cummins engine stopped with "stop engine" light coming on. Picked location as they were in the Cummins book that came with my motor home. Contacted service manager, Paul Marsh, who stated they could hook up to computer and find out why engine faulted. Had coach towed to their shop. They hooked up computer, but was unable to connect to engine system. They explained they are no longer a Cummins dealer so they no longer have the software to connect to a Cummins engine unless it is in a Freightliner chassis, although I had told them in my first call that it was not a Freightliner chassis. | ||
| Evaluation of Service Performed: | They hooked my coach to the computer even with the knowledge that they could not find the fault code as it was not a Freightliner chassis. For this they charged me 1.7 hours labor-$190.85. Note: I had Cummins roadside service respond to Tracey, hook up to their computer and diagnose the reason for the fault and they charged me $50.00. | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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