|
RV Service Reviews | Home Page |
| Where RV Owners Evaluate Service Facilities! |
|
Company
Orange County Truck Service 746 County Route 49, Middletown, NY 10940 845 344 2869 Email Address: [email protected] Location on Google Maps Latitude: 41.4245279 Longitude: -74.4441691 |
||
|
|
||
|
The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
||
|
|
|||
| Date of Service: | 5/30/2008 | ||
| Company Contact: | Mike Miozzi | ||
| Work Done on: |
Class A - Diesel
|
||
| Service Performed: |
On may 13th we departed from the Baltimore MD area for Cape Cod to join our friends of the Country Coach NorEasters for our Spring rally.
While traveling east on Route I 84 just east of Scranton PA the Cummins Road Relay engine readout sounded an alarm with a message of �excessive charge air temperature�. Seconds later the yellow stop engine light on the dash lit. Then the engine quit.. Fortunately we were on a very clear section of highway going up hill with a clean place to coast to a stop safely of the road surface. I had not remembered hearing any special noises but in retrospect it all happened to fast. I restarted the engine only to shut it down immediately as it sounded as if were a rock crusher. Having been through a lift pump failure I was familiar with the tow truck sequence of events as many readers here may have experienced. I would only state the Good Sam system receives very high marks from this owner. We had a choice of being towed back to Scranton or ahead to Middletown NY. The driver was a salesman for his company which was also a truck dealer and repair shop. Neither one of the choices were RV or Cummins facilities. This creates a bit of uneasy feeling when placing ones faith in the unknown. We were towed for approximately 75 miles to Orange County Truck Service. This was initially a big let down when one remembers places like Lazy Days or some of the big Cummins facilities. There was about 6 bays a tiny office entered from inside and no waiting room that I ever saw. We got there after closing time and watched while the tow truck driver replaced the drive shaft. Also watching were his two boys which mom dropped off so she could go to work because he was late getting home after our tow. He was very conscientious about all phases of what he did and did not ever come in contact with the front fiberglass of the coach. We spent the night in the coach with electric hook up. Morning started with their chief mechanic hooking a computer to the coach asking me to start the engine. He had me shut it down immediately for the analysis was big trouble. I have Navy diesel training experience so I already knew it was not minor. From the top it was suspected connecting rod failure but nothing could be determined until the crankcase pan was dropped. Now for the amusing part. We had guests on board two adults, their dog, our dog and his golf clubs. We tow a Toyota Rav 4. We decided to go on to Cape Cod. Yes four adults, 2 dogs and a set of golf clubs and some food an ice chest and clothes. We made the best of things by staying in one motel room that would allow pets. We had a great time visiting Martha�s Vineyard and my friend did get in a game of golf. I believe it was on the second day we received a call advising the cylinder was not the problem but that a valve lifter had shattered and the cam shaft was damaged. Nothing could be done as the Cummins warehouse was moving or something and no materials could even ordered till the following Monday. I am starting to see flags. From a second call I developed a better feeling and learned more about the failure and the list of materials and approximate cost of $3,000.00. They had to replace the cam shaft with gear, 12 lifters, and 12 push rods along with all the appropriate gaskets and seals, but promise of time to complete. Our rally complete, we packed ourselves in the Rav 4 and headed for Baltimore. We took the faster I 95 and Jersey turnpike route home. I must state these friends of ours have known us for almost 50 years. Fortunately we were not pressed to have our unit for any planned trips. I made several inquiries as to the progress. Understand this was a small shop it may take a bit longer. Keep in mind all this work had to be done from the bed room opening above the engine. On the morning of May 30th I called to find it was ready. The owner Mike Miozzi had been very patient with my calls and at all time was a pleasure to deal with as were all the employees I came in contact with. Arrived in New York around 2PM and departed around 4 PM. The total of $3623.23 was reasonably close to the estimate. Like any quality shop they had covered the floors and were very careful with the interior not leaving any evidence of what had transpired. The entire time the unit was in their possession it was hooked to electric to protect the frozen food we could not carry away. Their work carried a 12 month unlimited mileage warranty on any pertaining parts or labor on items shown on the invoice. In conclusion I would recommend Orange County Truck Service for service of a serious nature and easily they would be very qualified to perform normal routine service. We are planning to make a flower stand from the saved cam shaft. Always ask for the parts. |
||
| Evaluation of Service Performed: | see above | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
| Page last updated: 4/19/2024 | Legal Notice | Our Privacy Statement | For problems or suggestions: webmaster |