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Date of Service:
John Schat, General Manager
Work Done on:
5th Wheel Trailer
We purchased a new 2005 Jayco July/04 and had a list of problems/defects. They had the trailer for 3 weeks in Aug (and 1 week in Sept) and when we phoned after two weeks nothing had been done. When we got the trailer home we found that some of the problems had not been fixed. Such as:
1. Awning fabric was defective from the factory. They replaced awning. After that the awning would not lock up properly and had to be secured with bungees. Had to take it back again to be fixed and even then we had to lower one arm so it would lock up evenly.
2. (Sept) Shower leaked. They had it for 1 week and when we got home and tested it. It still leaked. At this point we were leaving for a 6 month trip in 1 week and did not have time to take it back so we fixed it ourselves.
Evaluation of Service Performed:
With the minor and major problems we have experienced with our new trailer, they have had our trailer 28 of the 65 days we have owned it. The biggest complaint we have is the lack of quality control and inspection by the manufacturer and the dealer. The unit should be inspected thoroughly by the dealer so the customer does not have to come back again and again. In this case, the awning fabric was defective - they should have put the awning out and inspected it and the mechanism before delivering to customer. Also 3 blinds were defective - these also should be tested and checked before delivery. Even at the PDI items we had pointed out pre-delivery were not fixed. Also the unit exterior was not cleaned properly (dried bugs on front, streaks on fenders). With the shower leak, we brought the trailer in on a Tues morning and when we phoned on Saturday it had not been fixed. They "fixed" it Mon morning and when we tested it Tues it still leaked. We phone the Manager and all he could say was "sorry".
FOR A DEALER THAT ADVERTISES "THE RV INDUSTRY'S BEST CUSTOMER SERVICE" - we must say at this time we cannot agree.