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Company
Colton RV 3122 Niagara Falls Blvd, North Tonawanda, NY 14120 800-628-4889 Location on Google Maps Latitude: 43.079785 Longitude: -78.873101 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 10/24/2018 | ||
| Work Done on: |
Class C
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| Service Performed: |
We took our RV in to have the oil changed and the
toilet worked on for a leak in October 2018. |
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| Evaluation of Service Performed: |
After the work was done we realized they had charged
us for work on the toilet that was under the extended warranty. When we questioned them to have us reimbursed they said they would call the warranty company. They never called us back and when we called them they said they denied the claim and she repeatedly and adamantly said that we never told her we had the extended warranty and we know that she never asked us either. Since we are new to RVing we would have expected they had that in their records that we were covered after all they are the ones that had no problem selling it to us. I found out today from the warranty company that we had work done the previous March and they had called for prior authorization for that work and we never told them it was under the extended warranty at that time so they must have known then. I would just like to warn people who have the extended warranty to adamantly tell them up front that you have this warranty otherwise you will be out a lot of money as we are. We have tried to be reimbursed but with no satisfaction. It is our understanding that Colton never called for prior authorization as they should have. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 8/6/2018 | ||
| Company Contact: | Dee Johnson Service Advisor | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
Norcold Basement refrigerator/freezer stopped working. The Norcold replacement unit would not fit into the compartment so an
Elgen unit was ordered. |
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| Evaluation of Service Performed: |
Excellent service provided by Dee Johnson, as the Elgen unit was more exspensive than the Norcold unit replacement that would
not fit due to dimensional changes in their replacement unit. Warranty would not cover the total cost and thanks to Dee, Colton RV covered the difference. I have had 3 previous service concerns since ownership of my coach and Dee has been very helpful and accommodating when having work performed. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 7/20/2017 | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: | Fix a water leak | ||
| Evaluation of Service Performed: | Fair | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 10/1/2016 | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: | Had fix a problem with leaking water inlet valve, bad bunk bed motors, and installed a sewage hose storage tube. | ||
| Evaluation of Service Performed: | Good job done and faster than Camping World. They seem to have no trouble getting warranty parts from Thor. CW said it was difficult and slow to get parts. | ||
| Value of Service: | Very Good | ||
| Quality of Service: | Very Good | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 9/2/2016 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Rebuild front of Coach after collision. Replace front cap, front door rebuild generator and other work | ||
| Evaluation of Service Performed: |
Body work is excellent, no sign of accident, even to me. Work included removing the entire dashboard There were a couple of
minor failures in putting it back together. One return trip got all the minor stuff fixed. Entire staff were courteous and we became friends given that the coach was there over 3 months. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 11/6/2015 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
Bluetooth phone would not connect, Technician belittled me when I told him you do not need a cable to connect bluetooth. Had them install cell phone booster, found the cable hanging in the suspension, cable ruined. Heat pump not heating, first time told me it works fine, second time they stated Aqua-hot
worked fine, couldn't even test the correct item. Dealer changed batteries, battery cables chaffing on the metal post which is a fire hazard. Door leaking, paper work stated fixed and leak checked, I found it still leaking using a garden hose, they obviously did not leak check it. Thermostat turns on when you close cabinet door. Technician adjusted the door stop which did not fix the problem and you could see the miss-alignment of the doors. |
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| Evaluation of Service Performed: |
They cannot fix anything right the first time ! Can't get anyone to return phone calls, I called the service manager and the sales manager (twice) and neither
called me back. This is the worst service I have ever experienced. To buy an expensive Tiffin motorhome and get treated this poorly is unacceptable. Sent an email outlining my problems to James Colton and never got a response |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 5/10/2015 | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: | Slide Out not working/stuck out. | ||
| Evaluation of Service Performed: | Very Poor, went of pick up coach 3 times, each time the side still not operating | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 1/1/2015 | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: |
In my opinion: The coach was never serviced before pick-up. Had many problems that would have been caught if a PDI was done. Service department is the
absolute worst I have dealt with. Have to return time and time again for the same things. Can't get things right the first time. Delays in parts always the manufactures fault. Stay clear of this dealer. |
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| Evaluation of Service Performed: | Not acceptable. Most times you need a call back. Service is very very slow. | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 7/19/2012 | ||
| Company Contact: | Matt | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
Brake line repair
Water heater repair Windshield washer pump/bottle repair |
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| Evaluation of Service Performed: | All work completed correctly, as requested and in a timely manner and as promised. Honest, professional, courteous and hospitable | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 4/9/2009 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Emergency repair on fiberglass rear cap on 03 Ambassador. Backed into garage roof and punched a hole 2 days before a trip. | ||
| Evaluation of Service Performed: | Quick good looking emergency repair. Will have the body work done here at a later date. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 7/7/2008 | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: | Had warranty work done on a Tiffin Allegro Bay--windows, outside mirrors and water | ||
| Evaluation of Service Performed: | Excellent job and excellent communications, will deal with them again. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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