RV Service Reviews Home Page Where RV Owners Evaluate Service Facilities!   Company Freedom RV 3735 E. Irvington Rd, Tucson, AZ   85714 800 782-2294 Email Address: [email protected] Location on Google Maps           Latitude: 32.1631971   Longitude: -110.9145256 Company web site click here       To add a review for this company click here     Important Information The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.           Date of Service:   3/1/2019   Work Done on:   Travel Trailer   Service Performed:   Initial set up.   Evaluation of Service Performed:   Sleazy, weird, awful. The tech (Aaron) that was supposed to give us our post purchase walk-through didn't show up after three pages and forty minutes. They reassigned another tech. On the way out to the yard through the service dept. I saw Aaron the Tech snoring at his work station. Shipping panel blanks on the interior were not removed. They promised me a jack wheel for the hitch. The one they gave me wouldn't fit. I brought it back. The parts department said they couldn't find the correct size anywhere. I Googled one from the manufacturer in ten minutes online at home and ordered it. Most seriously, someone misaligned the battery box so that the lid wouldn't clear the propane canister. Instead of moving it two inches and reinstalling four screws, they hacked the corner off the lid with a saw. The tech pretended he didn't see it. When I got it home and investigated the problem, I found two inches of rainwater in the battery box. It only took me five minutes to fix the problem with a cordless drill and a new lid. This one incident speaks volumes about the service department at Freedom. Friends of mine have similar (much more expensive) horror stories. The sales staff was great, the trailer itself is great, but I would never go there for even the simplest service. Imagine if they took a hacksaw to something more delicate than a battery box that was hidden deep inside where a customer couldn't readily see it.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   7/16/2018   Work Done on:   Class A - Diesel   Service Performed:   I've had them do several things over the past 3 years.   Evaluation of Service Performed:   Excellent.   Value of Service:   Very Good   Quality of Service:   Excellent               Date of Service:   4/17/2018   Company Contact:   1954   Work Done on:   Class A - Gasoline   Service Performed:   Newmar warranty work. Replace two floor tiles, bathroom sink faucet and front AC/Heat pump.   Evaluation of Service Performed:   They fit me into their schedule and keep me in the loop as far as the ordered parts and when they'd get them etc. Everything was fix properly in less than a day once parts were in. Super nice people to deal with in service!   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   3/27/2018   Company Contact:   Brad White, Srvc Mgr   Work Done on:   Class B   Service Performed:   Replaced 2 trunk door hinges. Have gone to them for multiple repairs since 2012.   Evaluation of Service Performed:   Excellent. Had to order parts from Canada. Parts came in expected time period. Brad is very knowledgeable & although he's the service manager he personally made an adjustment on 1 door's alignment when his techs were not there because they had already had gone home at end of day. He has told me repairs of repairs I thought it might need, but did not. He has saved me money!   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   2/15/2017   Work Done on:   Class A - Diesel   Service Performed:   Drove in to have them troubleshoot basement A/C not cooling well. Compressor blew up in their parking lot while they were looking at it...I was there & heard the 'boom'. They worked the phones with Good Sam ESP to get the most money for repair, but ultimately I wanted a NEW unit rather than have another 15 year old part blow up later. They struck a fair price for application of ESP money toward install (shipping) on new basement dual compressor unit. They pointed out why the unit failed, showing me the parts and what they would do to make sure that wouldn't fail again. Offered to have me boondock on their lot (locked gates) while new unit shipped from Cali. Declined because temps in the 80's and whole lot is blacktop. Figuring the bill was a nightmare, and I still had to come up with a chunk of change for the new unit, but the ESP money helped.   Evaluation of Service Performed:   This review is for the North Tuscon location in Marana. Unit has run like a charm for the past year. Realized I'd overlooked giving them a good review when I was recommending them to a neighbor heading to Tuscon. The two guys that pulled the dead unit and installed the new one had tools, a lift and obvious know-how to get the job done in less than 4 hours. Complimentary dump site and potable water spigot on the way out the gate was icing on the cake, since I had just come from a week boondocking. Everyone I met at the shop, from the gal at the front desk, to the main mechanic and the guys in parts were as friendly and professional as you would expect. This is a large operation, many bays for service, lots of work going on daily. I REALLY appreciated them getting my service done since I had just asked them for a diagnostic, and ended up with a full blown replacement. Temps in Tuscon the day of the install, when I rolled off their lot at 3:30 pm 100F, in February! Thanks to Freedom RV I wasn't stewing in my own sweat!   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   4/11/2016   Work Done on:   Class C   Service Performed:   We were traveling in our new Winnebago class C motorhome when we experienced problems with our Onan generator which only had 4 hours of usage. Any load would cause it to turn off. We arrived in Tucson and were told that Freedom RV was the Onan reps so that's where we headed. Although the service department was extremely busy, the manager Brad White, seeing our distress at being held up and with reservations at the Grand Canyon, somehow squeezed us in that afternoon. The problem was more complicated than it had appeared at first and new testing equipment was brought in and he techs worked long and hard at diagnosing and solving the problem. A new control box was installed and our generator is working beautifully now. Hours of work and all was covered under the warranty.   Evaluation of Service Performed:   We were very satisfied with the professionalism, and the good customer relations we experienced . Brad White and the technicians were always optimistic that the problem would be resolved even though it was baffling. We were treated with kindness and respect by all the Freedom RV employees.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   3/20/2015   Work Done on:   5th Wheel Trailer   Service Performed:   Boneheaded error on my part -- accidentally pulled out from a site with front landing jacks still down. Electric retraction/extension still worked on both sides, but one leg was misaligned and had to be forced up inside the housing in order to travel. Called Freedom RV from about an hour away and they agreed to look at it late on a Friday afternoon.   Evaluation of Service Performed:   Without parts in stock, a full replacement would have required up to a 5 day stay ... and we had places to be. So they fixed me up with a temporary repair that allowed both safe travel and adequate function until we can stop somewhere long enough for full replacement. We were back on the road within two hours and they charged us labor only, threw in a new, slightly altered landing leg.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   5/15/2012   Work Done on:   5th Wheel Trailer   Service Performed:   Warranty work on storage compartment doors, awning, and ceiling fan.   Evaluation of Service Performed:   OUTSTANDING!! Brad White runs a very professional and courteous service department. The techs are very knowledgeable and the work performed was on schedule and professionally accomplished. The trailer was delivered clean and on time as agreed. I will always take my RV to Freedom!! Their Service Department is their best salesman!!   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   1/8/2008   Company Contact:   Rick Malott   Work Done on:   Class A - Diesel   Service Performed:   Pre-delivery inspection, walk through & training, minor service "Fixes" and coach warranty work: Bay door Latch Adjustments, Satellite system, fresh water system sanitation, light fixture, energy management. system monitor and window shade replacement, replacement of defective front heater blower fan, slideout awning re-attachment.   Evaluation of Service Performed:   Not withstanding Hydro-Hot service performed on trade in rig, owned prior to purchase of new rig, all aspects of service provided on new rig were outstanding and performed beyond mere quick fix by RV Tech. Darrell who was extremely thorough, careful, and professional and was able to answer all questions or to obtain answers.   Value of Service:   Excellent   Quality of Service:   Excellent Page last updated: 4/23/2024 Legal Notice Our Privacy Statement For problems or suggestions: webmaster