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Company
The RV Doctor 11270 W Valencia Rd, Tucson, AZ 85735 520-822-9914 Email Address: [email protected] Location on Google Maps Latitude: 31.9698537 Longitude: -111.4275888 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 4/9/2019 | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: | The AC Unit wasn't working | ||
| Evaluation of Service Performed: |
He came and tested things. Said the Thermostat was
broken. Charged $100/hr & $60 for the house call, which I thought was a bit of double dipping as he is a mobile business. I never heard anything more from them. Even after I called for an update. That was 3 weeks ago. Someone else is coming by to fix it today. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 8/22/2015 | ||
| Work Done on: |
Travel Trailer
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| Service Performed: |
Had a lightening strike at 5:00 pm. Called for emergency service since our 12 volt battery exploded. Robert responded by 8:15 pm to access the situation.
He disconnected the battery for safety and checked the front air conditioner seeing no signs of damage. Checked the compressor and fan and said they were fine. Attempted to start air conditioner. No go on the front unit but did get the rear unit working some since the thermostat had a mind of its own. Said he would call dometic on Monday to get codes to reset thermostat. On Monday afternoon, after a call to his wife around 3 pm, he called and had me try the code. Still no go, but now neither air conditioners worked. He said he would order a new thermostat The next day. Wednesday he had his wife called to say he would be there in about an hour this was about 3 o'clock. He then attempted to install the new thermostat with no luck still. He did stay until he could get at least the rear air working. Now he is ordering a new thermostat, and a board for both the front and rear units. He said he would be back on Friday afternoon after the parts arrived. At 315 pm, I called the wife to get an update and check to make sure the parts arrived. She said she did not know, but would call him and then call me back. At 5:03 pm, I put a call in once agin to the wife, as you can not get him ever. It went to voice mail. Here I sit, waiting, wondering! No response from either him or wife. I will post again as this unfolds. |
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| Evaluation of Service Performed: |
Great initial response due to Saturday evening in heavy rain storm was initially impressed that he disconnected battery and try to get air working. From that
point I have lost confidence in his ability to complete the task. Upon meeting with the insurance adjuster this morning realized that he should have also checked all the outlets within the unit to ensure proper voltage or amps whatever they're called to prevent any fire issues that could happen. He believed that if the worked they were fine. I am sure he is capable of some RV repair work, but feel he is over his head in this repair due to the lightning strike. If he was not capable of handling the job he should've had enough professionalism to state that in the beginning or at least by that following Monday to say that this was not something he can handle and I could've dealt with the situation in a manner. I felt his initial fee of $240.00 was fair for an weekend, emergency nighttime service call. I will try to finish the air conditioner call, but will try to have the rest of the situation handled by someone else. I expect honesty and professionalism. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 3/9/2015 | ||
| Company Contact: | Robert and Tammy Rudd | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Remove and replace canopy arms. | ||
| Evaluation of Service Performed: |
Robert knew exactly what he was doing. He replaced the arms quickly and expertly. If we ever need more work done we will call him. Don't need to unhook
and go to a big company to get the work done and hope they do it right, when I know Robert can do the job right. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 4/10/2010 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Step wouldn't retract. | ||
| Evaluation of Service Performed: | Checked out step and said we needed a part which he would try and get on Monday morning and call us 1st thing on Monday. We had to call him twice on Monday before he got back to us and said it would be over a week before he could get the part. Charged us $120.00 for 15 minutes. We found Oasis RV in Tucson who had the part in in Tuesday afternoon and installed 1st thing Wednesday morning. This guy is a rip-off | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 1/30/2008 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Kwikee steps were functioning erratically. Called RV Doctor. Diagnosed faulty switch in minutes, and had the part in the van. Next day, could not get any LP appliances to work, call the Doctor. Over the phone, they told me to check the LP Detector and reset it. (The wife had turned it off while cleaning, and by accident) That was the problem! | ||
| Evaluation of Service Performed: | EXCELLENT! The Doctor knows his business, his coaches, and his clients. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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