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Monaco Las Vegas 7485 Dean Martin Drive, Las Vegas, NV 89139 702-407-1949 Email Address: [email protected] Location on Google Maps Latitude: 36.0537604 Longitude: -115.183595 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 3/8/2009 | ||
| Company Contact: | Andy Jackson | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: | Electrical short somewhere in the headlight system. Caused burned out rear view monitor. Fixed problem, replaced monitor. When problem reappeared they quickly got us in worked on us even when warranty might not be valid. | ||
| Evaluation of Service Performed: | Brand new, multi-bay shop with all Monaco trained tech's . The people there are friendly and the Service Manager, Andy, did a great job in keeping us informed. No camping on site but scheduled appointments to fit our convenience. Will definitely return to them if any further repairs are needed. | ||
| Value of Service: | Very Good | ||
| Quality of Service: | Very Good | ||
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| Date of Service: | 1/29/2008 | ||
| Company Contact: | Ron - Service Manager | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | New diesel coach. Several warranty issues. | ||
| Evaluation of Service Performed: |
Ron, the new Service Manager, has been brought in to bring things under control in the service area. His attitude is that you don't know what you are talking about and he does. If he does not think it is an issue, it does not get looked at. Several things were fixed correctly and several issues were ignored because Ron did not feel that they were issues. Several items that were repaired still do not work.
Monaco Las Vegas set up in a complex of buildings that are not designed for motorhome work. So there is no service parking and no one is allowed to stay in their coach overnight. There are no signs directing you to the service office, which is in a different building from sales. When you pick up your coach after service, you will find it parked in the dirt across the street. |
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| Value of Service: | Fair | ||
| Quality of Service: | Poor | ||
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