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Company
RV Corral 1957 Hwy 99N, Eugene, OR 97402 541-743-0744 Email Address: [email protected] Location on Google Maps Latitude: 44.0852626 Longitude: -123.155355 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 7/15/2013 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Replaced slide wiper seal, adjusted bound up MCD day shade, and fixed battery charge line. | ||
| Evaluation of Service Performed: |
We had an appointment for the day the service work was done. The techs got right on the work as scheduled. All the work was completed in a timely
manner and a fair price. Everyone was very friendly and displayed a positive attitude. The work accomplished was excellent. I highly recommend RV Corral if you need service. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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| Be sure to read the Service Provider Response to this review at the end | |||
| Date of Service: | 3/15/2013 | ||
| Company Contact: | John Crapser | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
We had a major leak from our solar panel installation. They had to redo the roof seal for the cables and tear out the bedroom,
clean out the mold and then put it back together again. Biggest hassle was working with the insurance company. |
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| Evaluation of Service Performed: |
The work we thought was completed in good order, regrettably when we got to Tiffin's headquarters in Red Bay, AL, we found there was a
problem with the ceiling in the bedroom not being correctly repaired. The service tech here said that it appears that when the ceiling was removed that somehow one of the aluminum ceiling supports had been twisted. He was able to repair but not fix the ceiling. He glued and braced the ceiling up so hopefully it will stay up and not catch on our slide. We had called the service manager at RV Corral about the problem and asked him to talk to the rep here at Tiffin and hopefully we could come to a satisfactory solution. He spoke to the representative yesterday and when I called him today the service manager said he would not stand behind their work. He said there was no way they could have bent the �steel� support beam and they would not participate in the 2.5 hr. repair of their work. When I talked to the service manager I did not know that the beam was not �steel�, as the service manager represented, but aluminum which does bend much easier. The service manager at RV Corral said they relied on the techs from Tiffin when they undertook the work, but now the Tiffin tech does not know what he is talking about. The Tech�s manager and his boss both said RV Corral should step up to the plate. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
| Email Address of Reviewer: | [email protected] | ||
| Service Provider Response: |
Here is the rest of the story about solar panel wire hole causing the leak and bent beam. The solar panels were not installed at the RV Corral. Install was from a shop in AZ. The customer stop at every RV shop in travel to find some one to help them and no one would touch it. The customer called us in tears, and even though we were two weeks booked out, we said we would help them. We put the coach inside the shop and went to work. We found the problem that the panel wires were not sealed in between the wires and allowing water to trail in. We removed old sealer and cleaned the area installed a roof plate so wires would seal correctly and used the correct sealer. Repair complete. Now the water that had been entering had soaked the ceiling in which we installed a dehumidifier and pulled the water out. The customer at this point was worried about a mold issue? We told the customer the it would be fair to the company who installed the panels for you to stop in on your way home and let them take care of the issue. The customer said they didn't trust that shop wanted us to make the repairs. We told her we are booked and don't have the time. She begged us to remove one panel to get an idea how far the water had spread, which we already shown her from the foam back panels had soaked. She was saying she allergic and she can't go in the coach until we were sure there was no mold. Now this leak was the back corner of the coach in the closet. We removed the ceiling panels from the very back to mid bedroom to make this repair. The closet and the slideroom had to be removed. The Insurance Company dragged their feet and tied up are bay for a month. And every mold company that did the test and could not find any mold she would not accept their answer and hired a company to come in and give her the answer she wanted to hear. So we completed the repair they were very grateful and handed me and the tech a $50 gift card. They were back on the road to their trip to Alaska to stay for a month. Now back in their home state they had another shop weld on to there hitch two more receiver tubes for a total of three for a storage tool box to hang off the back of the coach. Some where in Alaska they were driving on such rough roads with their Tiffin Bus that it had broke off there hitch.and they left this very costly tool box on the side of the road, kind of tells the story of the weight that was in it and how rough the roads were. So a month has passed they stop in to the Corral and told us how every thing was great and the only problem they had was the tool box. then weeks later we get the call about this beam she is talking about. The reason why the corral said no to her? it's not only the reason of what they put their coach through, and it's not because they said they had no problems when they stop by a month later. The reason why we said no about the beam she was talking about was six ft away from where we made the repairs and are repairs were replacing ceiling panels nothing to do with the framing of the coach and this beam is tie in to sub walls. When you put a coach through conditions that will snap off a 110,000 pound hitch who could say what would happen to the inter frame. We are sorry for her issue and sorry that she posted her remark for the rating. John our service manager made the correct call with this customer and I said 100% behind it. This customer should be grateful for our performance and quality of the work and putting our hand out to help when others would not. |
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| Date of Service: | 3/15/2013 | ||
| Company Contact: | Paul Carlson | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
We had a major leak from our solar panel installation. They had to redo the roof seal for the cables and tear out the bedroom, clean out the mold
and then put it back together again. Biggest hassle was working with the insurance company. |
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| Evaluation of Service Performed: | The work was done on schedule and they were gracious enough to fit us in to their schedule. | ||
| Value of Service: | Very Good | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 5/17/2012 | ||
| Company Contact: | Jerry McCall | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Recalls, alignment, A/C, heater, wheel bearings, ride height, brakes and motor adjusments. | ||
| Evaluation of Service Performed: |
I purchased a used motor home in May 2012. The salesmen and I took it for a test drive where I drove and pointed out a few issues of concern. He
said they had not serviced it but would do so and that all would be corrected. After that we came to an agreement as to price. Two and a half days latter I left the lot with my motor home. I immediately noticed that two obvious issues were not fixed but I had to pick my wife up at the airport and get back to work. Before I got home the power steering line blew off and we were stranded (recall item not performed), I called the dealer who showed little interest. After $3,500 plus in repairs and recall issues taken care of by a Freightliner Service Center I have all my original issues taken care of. The RV Corral says I purchased it "as is" and it's my problem. The RV Corral of Eugene Oregon epitomizes the worst of vehicle dealers. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 7/1/2011 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
I been from one RV shop to another trying to have a wiring problem resolved and each shop didn't mine charging me
to say we can find any thing wrong. So I was at an RV Park talking to the couple parked next to me and they told me to go to the RV Corral and ask for Bart he is one of their lead techs. No matter what problem you have he can fix it. So I made a appointment and told Bart the problem I was having. What I like about him over others he listened to what I had to say. So as we started to look at the very nice high line Tiffin coaches on there lot. Within a half hour Bart came up to us and my thoughts were he is going to say there's nothing wrong. But this wasn't the case, he explained to me that my wire harness to the slide room was mounted wrong so when the slide room was extended it was pulling harness tight and across the edge of the frame and cut in to the wire causing it to short out and blow the fuse. How he found it and how fast just blew me away I looked at the hardness and there had to be 200 wires in it.Also when he was under the coach he spotted the bracket that holds the hydraulic pump was ready to fall off the frame in which he repaired and save me a very costly repair down the road. |
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| Evaluation of Service Performed: | Great we have not had any problems he was not only the most experienced tech with the knowledge from end to end. He was a real pleasure to have met. In fact everyone there made us feel welcome. When it's time for us to trade up I will drive across the country and do my business with the RV Corral because of the service we received. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 9/7/2008 | ||
| Work Done on: |
Toy Hauler
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| Service Performed: | Bought a new '08 Tahoe toy hauler trailer. Unit had a faulty converter, no trailer brakes, bad generator wiring and we found a dent in the siding that happened on the lot. All items were covered under factory warranty. | ||
| Evaluation of Service Performed: | After 4 attempts (4 trips to the repair center) the brakes, converter and generator wire were fixed. In repairing the damaged siding (dent), they have opened up multiple water leaks that they feel is not their responsibility. They will not return my calls. Now I am dealing with water damage. | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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