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Company
Newcastle RV 4718 New Jesup Hwy, Brunswick, GA 31520 912-264-5187 Email Address: [email protected] Location on Google Maps Latitude: 31.2108100 Longitude: -81.5123840 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 12/5/2017 | ||
| Company Contact: | Butch Wilder | ||
| Work Done on: |
Travel Trailer
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| Service Performed: | Electric brakes were locked up and electric tongue jack was inoperable | ||
| Evaluation of Service Performed: |
After taking our trailer on our first camping trip I was packing up to head home. After checking
out I started to pull away from the office and my electric brakes were locked up. I called Newcastle RV and they walked me through some basic troubleshooting.When I could not figure out the problem they send a technician out to the RV park and started working on the issue. He replaced a blown fuse and after hooking back up a trailer it blew another fuse. The technician showed me I plug the trailer plug into the truck upside down and it was blowing fuses. The technician followed me out of the park to make sure everything looked right. Call Newcastle RV to find out how much I owed him for the service call and they told me no charge. From the first call, the problem resolution was less than an hour allowing me to continue on a multi stop vacation. I have a recommend this service shop and will use them for all my service needs. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 10/19/2017 | ||
| Work Done on: |
5th Wheel Trailer
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| Service Performed: | Replaced panel on slide out for blow out, reseal ac unit | ||
| Evaluation of Service Performed: |
Butch is one of the nicest guy you would meet and his service and quality of work is excellent would I recommend his absolutely. His turn around time is so
fast. Go see him if you have any rv issues give him a call. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 6/9/2017 | ||
| Company Contact: | Butch Wilder | ||
| Work Done on: |
Class B
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| Service Performed: | Replaced a Surflo water pump. | ||
| Evaluation of Service Performed: |
Excellent. This was a tricky place (narrow and
bend-y) to remove the bad pump and install the new one. Butch worked with the energetic commitment of the skilled craftsman he is to complete the replacement while we waited! He was so helpful and very thorough. Plus he laughed at our jokes! |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 6/8/2017 | ||
| Company Contact: | Butch Wilder | ||
| Work Done on: |
Travel Trailer
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| Service Performed: |
Replace extensive damage to coachwork and electrical wiring caused by
the blow-out of Chinese travel trailer tire, and the coordination of the replacement of all Chinese with new, USA made Goodyear tires. |
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| Evaluation of Service Performed: |
The work and service was excellent. I suffered the blow out and damage
late in the afternoon of 5/15/17. I got in telephone contact with Butch Wilder just as he was closing shop. He made arrangement to return to his shop, open up, and assist me in parking and unhooking. He handled everything including the new tires from a Goodyear store and the insurance company. He further expedited the factory in shipping replacement body work and getting all installed. The electric system suffered serious damage as the flailing tire pulled all the wire out of the running light system. Butch stuck with it and got me back on the road in what I consider pretty good time as I'm leaving in a week for a long trip out west. In spite of my tire catastrophe, my experience at Newcastle RV is one of the best I've ever had in the travel trailer service business. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 5/8/2017 | ||
| Company Contact: | Butch Wilder | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | We needed the front roof AC replaced. | ||
| Evaluation of Service Performed: |
Brian installed our new Coleman Mach AC on the roof of our diesel pusher that we had ordered 3 days prior. Took about 90
minutes. This is a small operation, only the owner and 2 employees - 1 tech and 1 office worker. Both Brian and Butch were very accommodating. We were in and out, but we did have an appointment. Suggest making an appointment if you go. The reason the "quality of service" rating is not an excellent: once we got 130 miles down the road, we discovered the new AC was draining into our ceiling and dripping into the living room. The ceiling was saturated. We dried it all out with spotlights and towels. My husband got on the roof the next day and found that the drainage hose connection was not connected properly. My husband fixed it and we are good to go. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Very Good | ||
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| Date of Service: | 6/25/2016 | ||
| Company Contact: | Butch Wilder | ||
| Work Done on: |
Class C
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| Service Performed: |
Investigate why slide out not operating. They had our RV in the shop for a morning during our vacation and diagnosed the problem as a broken cotter pin
connecting the motor to the screw. Unfortunately they were unable to replace the pin as they would have had to remove the gas tank. |
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| Evaluation of Service Performed: | The standard of work and communication before and during the investigation was excellent and no charge was made as they were unable to make the repair. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 10/22/2014 | ||
| Company Contact: | Butch Wilder | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: |
Check out entire 2002 Gulfstream MH. Repair and replace items as needed. Unit was recently purchased and had several issues (primarily electrical). During
work found out one air conditioning unit needed replacement. |
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| Evaluation of Service Performed: |
Excellent. Fair price for work done. Staff spent considerable time with us going over all needed repairs and showing how all systems worked. Small dealer
but would certainly use again. Easy access from I95 at exit 36 Brunswick, GA. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 1/24/2008 | ||
| Work Done on: |
Class C
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| Service Performed: | Propane leak underneath motorhome. | ||
| Evaluation of Service Performed: | Technician had trouble finding the leak using normal liquid leak detection methods. By using a pressure monitor, and careful testing, a leak was found on one of the brass fittings on the propane supply system. Fitting was replaced. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 7/2/2007 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Repair roof A/C. | ||
| Evaluation of Service Performed: | while getting ready to head out for July 4th we noticed that our roof ac on our 2007 revolution was not cooling properly. we where very upset as we had reservations for Disney's wilderness campground that night. I called Newcastle RV that morning very stressed out that our vacation was ruined. after explaining our situation to Jeff who informed us they were booked solid he told us to bring it in and they would look at it soon as possible. We arrived at 9:30 a.m within the hour the technician was atop our motorhome by lunchtime we were on the interstate heading toward our destination and much needed vacation. I would hope that all service centers have the compassion and attitude that Newcastle RV represents. I would highly recommend their company | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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