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Company
Fryda Freightliner Freightliner Dr., Sharonville, OH 45241 513-772-7171 Email Address: druhe@fydafreightliner.com Company web site click here |
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| Date of Service: | 10/26/2006 | ||
| Company Contact: | Dan Ruhe | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
Alternator replacement (warranty) |
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| Evaluation of Service Performed: |
Our alternator failed while driving southbound through Ohio on I-75, during a family trip. Called chassis manufacturer's (Freightliner) customer service as we continued to drive, and was referred to Fyda in Sharonville, which was approximately 40 miles ahead. Called Fyda to get directions advise them we were inbound, as well as what the observed problem was. They had the bus in the shop within an hour, despite no appointment. Alternator failure was confirmed and when no rebuilt replacement was found to be available quickly, Fyda arranged receipt of a NEW replacement via overnight shipment. Fyda charged coach batteries so it would function properly for an overnight stay in their parking lot, and then installed the new alternator when it arrived the next morning. They had us back on the road with just a 26 hour delay due to the failure and our unplanned service stop. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | tgstoner@sbcglobal.net | ||
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| Date of Service: | 8/25/2006 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
Alignment |
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| Evaluation of Service Performed: |
Diesel pusher with 5000 miles had badly worn tires. Refused to warranty the alignment. Claimed nothing was wrong with coach but could not offer an explanation as to why the tires wore so badly. They claimed to be working with Michelin to resolve the issue but after 2 weeks and countless excuses, I yanked it out of there. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
| Email Address of Reviewer: | rgillette@zoomtown.com | ||
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