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Company
Tom Schaeffer's RV 1236 Pottsville Pike, Shoemakersville, PA 19555 8007761888 Email Address: [email protected] Location on Google Maps Latitude: 40.5150384 Longitude: -75.9679624 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 11/26/2018 | ||
| Work Done on: |
Travel Trailer
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| Service Performed: | Delivery repairs | ||
| Evaluation of Service Performed: |
This was a joke I bought a new trailer in November and while taking delivery we found out that the heater was not working, it was
repaired before delivery, there was a scratch on the door which they said they fixed by using a marker. |
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| Value of Service: | Fair | ||
| Quality of Service: | Fair | ||
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| Date of Service: | 8/21/2014 | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: |
replace drain hose on fridge
replace side cameras doors on slide moved on hinges-repair |
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| Evaluation of Service Performed: |
All work was done but it took 3 weeks. The charges were exorbitant. It was $118 to put in a pop rivet to hold the slide doors in proper position and paint the
rivet gold. Everything they did was a minimum of 1 hour even if it was a 5 minute job. The cameras were covered under warranty which only allowed 2 hours labor but it took them 2 1/2 hours. To add insult to injury they figured the bill wrong and overcharged by $54 and it took a week to get the refund of the overcharge. This was a once and done thing and will not go there for service again. |
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| Value of Service: | Fair | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 7/1/2013 | ||
| Company Contact: | Terry Ritter | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: | We had a list of items needing repair to be covered under warranty. | ||
| Evaluation of Service Performed: |
My experience here was very poor. We had purchased out motorhome here, and brought it in several times to have warranty work performed. The
last visit took over 4 weeks to get the motorhome back, and less than 3 man days worth of work was performed. We still have some of the same issues as when we brought it in. Some items were never addressed at all, and we decided to get the motorhome back and fix some of the simpler items ourselves. Repairs on some of the items have been attempted 2 and 3 times and are still problems. The service desk personnel weren't very helpful when calling to get updates, and at times were downright rude. Customer service is not one of the strong points of this service department, nor of the dealer's management. We are currently looking for another place to have the remainder of our warranty issues addressed (with the blessing of the manufacturer). |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 4/19/2012 | ||
| Work Done on: |
5th Wheel Trailer
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| Service Performed: | Reseal roof, repair broken cable to gray water dump valve, leaky hydraulic front jack. | ||
| Evaluation of Service Performed: | Roof reseal seems to be OK. Dump valve repaired properly. Hydraulic jack was not repaired and now when operating the hydraulics the pump blows a 35 amp fuse to the converter. Don't believe I got my money's worth at $3200.!! Would not recommend. | ||
| Value of Service: | Poor | ||
| Quality of Service: | Fair | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 2/1/2009 | ||
| Company Contact: | Terry/Aaron | ||
| Work Done on: |
5th Wheel Trailer
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| Service Performed: | Warranty issues from slides leaking to a water leak at rear cap and roof line. | ||
| Evaluation of Service Performed: | Schaeffer's doesn't even carry my line of trailers, but took on the warranty work to get it done right. Gave the selling dealer multiple chances to fix it, but couldn't get it done. Terry and staff fixed everything under warranty, better than new. | ||
| Value of Service: | Very Good | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 6/1/2007 | ||
| Work Done on: |
Class C
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| Service Performed: | Defective generator regulator, blown power converter, Recall on factory seals, state inspection | ||
| Evaluation of Service Performed: |
Outstanding work. I have had my unit into Schaeffers a few times for warranty work / recalls and I am impressed with the service and professionalism.
They have fixed my stuff right the first time, in a timely manner and notified me along the way. They event went out of their way and fixed some things that they noticed making noise when pulling into the garage. Top rate service |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 5/1/2006 | ||
| Company Contact: | Bruce | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Some warranty and regular chassis maintenance on a 2005 Newmar Diesel purchased from another dealer/state. Bruce from service did a great job communicating with me about the work to be completed. He also had advance research done by one of his technicians in order to have my rig serviced as quickly as possible. I will return there for service when traveling in the area. | ||
| Evaluation of Service Performed: | Excellent service, communication, and honest with pricing and warranty claims. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 4/3/2006 | ||
| Company Contact: | Terry Ritter | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Body work and several service items (hydraulic jack not retracting, crack in kitchen counter, loose door awning, etc.) | ||
| Evaluation of Service Performed: | We purchased our Winnebago Journey from Tom Schaeffers. Every time we have had items serviced or repaired the staff has been very friendly, helpful and the work is high quality. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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