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Company
Campers Inn RV of Atlanta 1825 Tucker Industrial Road, Tucker, GA 30084 404-377-8000 Location on Google Maps Latitude: 33.835584 Longitude: -84.203789 Company web site click here |
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| Date of Service: | 1/5/2018 | ||
| Work Done on: |
Travel Trailer
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| Service Performed: |
Long list of warranty work on TT purchased from
Campers Inn Oct 3, 2017. Description of work "done" - none! This was the absolute worst experience I have ever had in dealing with an RV service department. On Jan 4, 2017, we dropped the trailer off with a long list of warranty things that needed to be corrected. Hot water tank quit working, kitchen spigot came off in my hand (set screw was not tight), leak in the bathroom sink (fixed, but tools left on floor), party lights under the awning didn't work and were never fixed. They ordered a part but the part never came in. After many phone calls and a couple trips down to Tucker/Stone Mountain, only a few of the repairs were made. In March of this year, we finally went down and just picked up the trailer. I found out just a few minutes that they had dangerously installed our weight distribution hitch. That thing made our F250 bounce all over the road. And we asked that they install our TV. Well, when we went down to check on the trailer, we discovered that the TV had been stolen. We live in North Georgia; the drive to Tucker is about a 2-hour trip, over highway 285. Mamma does not do Highway 285. Ever again. They "replaced" our TV with an inferior brand in a torn box, with broken pieces of styrofoam where the box was torn. Would any of you accept that TV? I asked them to replace the TV with a like TV. The service guy said they couldn't find any at any Walmart in the area! Ummm - What about Walmart.com? I finally suggested that they order from Walmart and have it drop shipped to the store closest to our home. Duh - never thought about that. So the TV got replaced. As for the party lights, they had to order a part, which never came in. Then they wanted pictures of the lights. Still no party lights. They said the hot water heater problem was just the bypass valve. We looked at the bypass valve on the outside of the unit. Did not know there was a valve on the inside, too. Husband hooked the water up, and that appears to now be working. We finally went down to Campers Inn in March and brought the trailer back home. As far as the weight distribution hitch, we took the TT to a dealer closer to the house (Please read my next review. :) ) When towing, our truck bounced all over the road, very hard to control. The hitch was adjusted and now it tows so smoothly. I am so grateful to the dealer close to home. |
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| Evaluation of Service Performed: |
Work Done - Bathroom sink leak done - OK
Kitchen Spigot tightened - OK Awning - part of the plastic arm fell off-repaired OK |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 6/23/2015 | ||
| Work Done on: |
Travel Trailer
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| Service Performed: | Warranty work on our new Jayco 26 BH | ||
| Evaluation of Service Performed: |
The work was done well although the service office is so completely disorganized! We spent 2 hours just trying to pick up our trailer after the work was
done. They forgot that we were here TWICE! The. When we finally picked it up the vin number was wrong on the service ticket and needed to be corrected which seems like an easy fix to me but wasn't at all. After 15 minutes of working on the computer i asked if the invoice could be emailed to me so we could get back on the road. I was told yes but he didn't do and just kept working on trying to get it correct in the computer. He ended up typing up a completely new ticket. Lots if time spent needlessly. So great service techs but not so hot office staff. |
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| Value of Service: | Fair | ||
| Quality of Service: | Good | ||
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| Date of Service: | 6/15/2013 | ||
| Work Done on: |
Class C
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| Service Performed: |
Went in after calling to have air condition looked at. Service manager was very rude, unprofessional and was not willing to look at the air conditioner after we
drove a long way there as he requested. He got very angry and threatening, almost physical. We went to the Main Manager who could not do or say anything as the service manager was the son in-law of the owner. We almost called the police for assault, it was that bad. Hope he is gone by now. PS we had done business with PECOS SINCE THEY WERE IN DOWNTOWN DECATUR DECADES AGO. Not impressed with them now. |
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| Evaluation of Service Performed: | Poor customer service. Another service employee came and said he would help us and excused the service manager actions. We declined by then. | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 10/2/2004 | ||
| Company Contact: | Ken Adams, Service Manager | ||
| Work Done on: |
Travel Trailer
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| Service Performed: | Repaired damage where tree limb that fell out of tree hit camper roof around bathroom vent fan. Since camper was less than a year old, they also took care of some minor warranty issues. | ||
| Evaluation of Service Performed: |
All repair work requested (the limb damage and warranty work) was done right the first time and in a timely manner.
They are very courteous and customer service oriented. It is well worth the 4 hour trip from Savannah, GA to deal with this company. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 4/3/2004 | ||
| Work Done on: |
Travel Trailer
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| Service Performed: | Warranty fiberglass repair | ||
| Evaluation of Service Performed: | Great job. PECO sent a service person to the campground we were staying at to perform the work on a Saturday. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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