RV Service Reviews Home Page Where RV Owners Evaluate Service Facilities!   Company Ron Hoover RV & Marine 16465 Katy Freeway, Houston, TX   77000 281-829-1560 Email Address: [email protected] Location on Google Maps           Latitude: 29.783619   Longitude: -95.668719 Company web site click here       To add a review for this company click here     Important Information The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.           Date of Service:   10/1/2020   Work Done on:   Class C   Service Performed:   Awning repair   Evaluation of Service Performed:   Excellent!   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   1/12/2015   Work Done on:   5th Wheel Trailer   Service Performed:   Repaired damage to fiberglass nose cap.   Evaluation of Service Performed:   A forklift operator damaged the nose cap of our 2005 Titanium in 2013 while doing insurance repairs. They repaired the cap at the time, but I noticed the repair was peeling in 2014. Called and spoke to Tony. Emailed pictures. In January 2015 I brought it back in for repair under warranty. They were very prompt at getting me into the shop. It was estimated the repairs would take two days. Tony offered to let us sleep overnight in their yard. The wife and I decided to take a day trip to Louisiana while it was in the shop. Around noon as we were traveling to Louisiana A.J. called and told us that Tony had approved paying for a room in Louisiana if we preferred staying there. When we returned the following evening our 5th wheel was set up outside the gate with electric hooked up and ready for us to spend the night prior to leaving the next morning. The repairs were done perfectly, the check for our hotel room the previous night was waiting for us, and they even repaired an awning bracket that should have cost me $50.00 for FREE. Could not have asked for better service. I have used e this repair facility 4 times since 2005 and have never been disappointed. They will be my dealer of choice for many years to come.   Value of Service:   Excellent   Quality of Service:   Excellent               Date of Service:   5/15/2014   Work Done on:   5th Wheel Trailer   Service Performed:   $37,000 worth of hail damage.   Evaluation of Service Performed:   Recently I received a call from Ron Hoover RV requesting that I take down my previous negative review. However, I feel that my experience may be valuable to someone else who does not want to suffer from the same stuff that I had to suffer with. My endeavor started with them just before Christmas time of 2013 and I just finished dealing with them on December of 2014. I originally was working with a Derek in parts. He could not return my calls to save his life. Second, I went to Tony Clark who had a hard time telling the truth. He was always fumbling over his words and thoughts on when parts were really ordered and none of his dates were ever accurate or matched up with one another. Eventually the GM, Joe French, got involved. Again, I was lied to and told that my unit, which was covered under warranty, was costing them money. I paid my deductible, so they would have been paid by my insurance company to do the work. The problem is that because of their horrible service they had to do work multiple times, which costs them more in the long run. AJ Pettis later became involved. I will give him credit where credit is due. When he was involved he would try to make things right and worked hard to do this. The problem with my case was that he came in too late, the damage was done. He is only one person and cannot change the incompetence of the rest of the company. In the end, my RV has damages on the walls from the workers doing their work and dragging tools in and out. I brought them a 2013 trailer that received $37,000 worth of hail damage. Any legitimate company would be happy to take this project on because it is easy money for them. Today, I still have left overs of hail damage, damage to my walls (from Ron Hoover), and items that were incorrectly put together that I had to repair myself. I had to clean my unit from all the debris of staples in my shower, floor, and carpet. Some of this debris was not found until we were walking around barefooted. At the end of the day, they do not know what they were paid to repair. So what did they repair? The obvious and took the rest of the cash and ran. This is why my insurance company and Ron Hoover are still at this today trying to hash out an imaginary itemized listing. The Ron Hoover crew will have anyone reading this believe that I am blowing smoke and playing with mirrors. However, I would like to point out that the reviews that can be found on Yelp in the �not recommended� section are all affiliated with Ron Hoover in some way. This company will lie to you until they are blue in the face to get your business in the door. Travis, Rick Lowery, Lynita Pettis, AJ Pettis, Kimo D, Tony Clark, Ken H, Leann F (Wobbe), Joe French, and Tiffanie Hoover are names that can be found in these reviews. It is amazing how the Hoover family will take part with these charades as well. Here are documented lies of their encounters with Ron Hoover RV and Marine. Instead of trying to bamboozle their potential customers with lies, they should focus more on providing exceptional service to their customers to rate the exceptional reviews when they deserve it and have worked for it. This company has an �F� rating with the Better Business Bureau and has fully earned it.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   12/30/2005   Work Done on:   Class A - Diesel   Service Performed:   Repair a faulty slide out.   Evaluation of Service Performed:   Took us in on an emergency basis, put us up for 2 nights and worked for 2 days to fix our problem right before the holiday, and called to follow-up. So far, working fine. Thanks to Erica, John, Jiang, and Tony for being so considerate.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected] Page last updated: 4/19/2024 Legal Notice Our Privacy Statement For problems or suggestions: webmaster