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Company
Stier's RV 5500 Wible Road, Bakersfield, CA 93313 800-339-4600 Location on Google Maps Latitude: 35.30456 Longitude: -119.037981 |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 2/20/2006 | ||
| Work Done on: |
5th Wheel Trailer
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| Service Performed: | I took delivery of a 2006 Mountaineer, we were going to live in it until our house was built. We stayed in there little RV park behind Stiers to try it out for the night. The next morning while my wife was taking a shower I noticed water was gushing out of the storage compartment, this should have been found during the PDI. I took the trailer back twice to have the leak fixed, about 6 hours of their labor and it still leaks. I will find another service location. Stier's does a very poor job of the PDI. | ||
| Evaluation of Service Performed: | The problem was not fixed after driving 60 miles each way on 2 occasions, very disappointed and I will not return. | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 10/1/2005 | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: | Annual Service Components Checklist | ||
| Evaluation of Service Performed: |
Stier's was wonderful!! They manage to get all of our work done in one day, make sure that we are comfortable with everything. The slide wouldn't come in, so we thought they disconnected a wire somewhere. We discovered this after they were closed, and they called a service tech from home to troubleshoot the problem. Come to find out, we hadn't set the parking brake.
We have gone there several times for service, including minor warranty work. We will definitely travel the four hours each way to go back. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 5/21/2005 | ||
| Work Done on: |
Travel Trailer
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| Service Performed: | Pipe for fresh water tank came out while in route to destination. Pipe clamp came loose, silicone all dried and crumbly. | ||
| Evaluation of Service Performed: | Was in shop a total of 4 weeks 2 times, and the work wasn't done. Again, I took it home, and did it myself, plus there was damage done to my toy hauler, a huge scratch down the passenger side, about 8 ft high, and 2 ft long. | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 5/14/2005 | ||
| Work Done on: |
Travel Trailer
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| Service Performed: | I took delivery of my 2005 Mountaineer on this date. There were and still are several items that should have been handled prior to delivery during the PDI process and were not. I had 3 awnings added to the coach, 2 slide awnings and a 2ND 8' Awning over the bedroom door and window. I had a Reese HD WD Hitch and Dual Cams installed at the time of delivery. | ||
| Evaluation of Service Performed: |
The two slide awnings were not completely installed. The stop on one to prevent it from ballooning out while driving was in place but not attached. It was discovered by accident 3 weeks later when I noticed it in a wrong position and used my awning rod to touch it and it fell right onto the Camping World service bay floor. It had never been screwed on when installed. The other slide awning had a bracket that they had broken the screw head off of when installing and never removed it and replaced with a good one. The 8' awning was properly attached at the top but the two support brackets on the lower portion of each arm had the bolts there but were not screwed it.
Also the PDI process calls for filling and fully draining all tanks. Had this been done they would have noticed that one of the holding tanks valves did not fully close. Letting a small quantity of fluid to leak past and when you remove the waste gate you get a nice little bath. About a gallon or so depending on the amount of time between opening it last. They have promised to address these items on 7/9/05 as I canceled the most recent appointment when it was discovered that the part we discovered needed replacement during the walk around at delivery had fallen through the cracks and not been ordered. The hitch was actually installed incorrectly and a friend of mine and I spent about 2-3 hours after downloading instructions for it as they had not given those to me even though I bought the entire hitch from them. The cams in particular where totally installed incorrectly as well as one of the WD brackets on the passengers side. I was very disappointed with the quality of their PDI and labor on all the additional parts ordered for the trailer prior to delivery. I could add a couple of other items but I think you get the overall picture. The sales process was a good experience but the delivery prep leaves a HUGE AMOUNT OF IMPROVEMENT TO BE DONE> |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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