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Company
American Family RV 1115 Battlefield Blvd S, Chesapeake, VA 23322 855-888-8786 Email Address: [email protected] Location on Google Maps Latitude: 36.6867228 Longitude: -76.2293826 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 2/22/2018 | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: |
Just picked one date above. 8 months of one visit after another.
Horrific service. Tons of warranty issues hard to get approved or big delays. Brand new & had leaking windshield, which continued to leak after supposed replacement; long �fix-list�; electrical fire; terrible waiting area for customers, delayed parts always blamed on dealer but my attempt to confirm w/dealer proved otherwise (dealer hadn�t ordered at all, or when they said, or etc). |
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| Evaluation of Service Performed: |
Poor. BIG Windshield wiper work never held, put �bandaid� on
windshield leak instead of replacing, then worse & replaced & worse leak after replacement, and on and on. I cut my losses, interviewed SERVICE DEPARTMENTS via phone instead of sales (most all RV sales depts are great) before choosing next dealer. Sold defective RV from Atlantic after only 8 months (almost 2 years ago) & bought new one at chosen dealer out of state. LOVE dealer, LOVE service dept, LOVE my RV. Night & day difference. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 4/1/2017 | ||
| Work Done on: |
Class C
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| Service Performed: | Warranty work cracked paint on front seams, interior trim issues, Cable tv wiring / antennae issues, and slideout issues. | ||
| Evaluation of Service Performed: |
While I rate the service manager Mike and some of the warranty advisors excellent, the place is very busy and therefore neglect to keep the customer
updated and informed on the progress of the repairs. The actual repairs were good quality. I was in the busy part of the season April and July so perhaps that is the problem. |
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| Value of Service: | Very Good | ||
| Quality of Service: | Very Good | ||
| Email Address of Reviewer: | [email protected] | ||
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