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Company
3T's RV Products 1055 Empire Drive, Lake Havasu City, AZ 86404 928-453-3040 Email Address: [email protected] Location on Google Maps Latitude: 34.504951 Longitude: -114.355046 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 10/25/2021 | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: |
Replaced HWH bottom pair of cracked glide pads on one rail of living room
slide, replaced broken HWH bed frame hold down bracket on bedroom slide rail, shimmed toppers on living room and bedroom slide. |
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| Evaluation of Service Performed: |
Excellent. The original owner of 3T's passed away a few years ago and in
October, 2020, the family run business was sold to Rick Blair, a RV technician who has worked for 3T's since 2004. New to the office this April, 2021, is Sherry who has a delightful customer service attitude when answering the phone, scheduling appointments, and preparing the billing. Rick was easy to work with. Our rig was in the shop before our 7:30am appointment. He listened to our concerns, explained and showed why things weren't working as they should, and what the repair would be. Originally at the HWH factory they said the problem with the bedroom slide required an adjustment of the topper which they wouldn't do. Two other repair facilities tried to correct the problem according to HWH's suggestion without success. Rick took the time to open the access panels in the storage area under the bed in order to see the attachment of the bed frame to the slide rail. Immediately it was apparent that the heads of the two hex bolts that hold everything together were sheared off and a black plate that is held down by the bolts was missing. It was found back further toward the head of the bed and the glide block was also cracked. He had all the needed HWH parts. While working with the slides he noted that the topper rods were slightly curved as indicated by a darker area worn onto the cent er third of the fabric when the slides were fully extended. His helper shimmed the topper bracket so the roll no longer rubbed on the upper edge of the slide. Eventually, as the curve of the roll increased over time it would bind so hard that it would break when the slide extended because it would not be able to withstand the force of the slide extending. Rick and his helper finished the four repairs in 2'15", much sooner than we had expected. We arrived the previous afternoon (Sunday) and plugged in to 50amp service for just $15 for the night. We would definitely return for service! |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 2/5/2019 | ||
| Company Contact: | Kim | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: |
Removal of non-working electric leveling system and
installation of new HWH hydraulic leveling system. An initial attempt was made to fix the electric jacks without success. |
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| Evaluation of Service Performed: |
Excellent. The installation of the jacks and the
touch pad on the dash look like factory equipment. A friendly professional family business. Very customer oriented. The technicians treat your rig like it was their own. Robert you rock! Your rig gets worked on the day of your appointment. It does not sit around waiting. They are the best of the best! |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 2/6/2017 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | HWH Pressure switch and circuit board | ||
| Evaluation of Service Performed: |
Top quality diagnostics and repair work. On-site hook-ups make it easy on
us full-timers. Highly recommend. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 12/19/2016 | ||
| Company Contact: | Megan Visser | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: | Replaced drivers side aft slideout mechanism under warranty of HWH. | ||
| Evaluation of Service Performed: |
Got right into the shop pretty much first thing in the morning. Very knowledgeable tech. Finished the job quicker than expected. The tech also gave us
some information on other issues with the RV that we need to keep an eye on. When we made the appointment we were told that we could come in the night before and hook up to electric, which we did, but they failed to mention at the time is that they charge $15.00 per night for the electric hook up. The only other comment was that the people in the office seemed stand offish. We felt really out-of-place waiting in the office. They do have a waiting area in the shop, but it was pretty chilly there, so we opted to stay in the office. We would use them again for the knowledge of the tech, and the quality of the work, but would be prepared for the $15.00 per night fee, and the attitude of the people in the office. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 1/10/2016 | ||
| Company Contact: | Tina Visser | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Long list of warranty work including upholstery, A/C fan, slides repair, awning lights, water heater, fit/finish work, minor electrical | ||
| Evaluation of Service Performed: |
This is a first-rate family owned business. We went there for warranty service on our Winnebago motorhome. They communicated with us and ordered parts
in advance of our appointment and had a hook-up spot available for us as needed. All work was done quickly and professionally. Friendly and responsive. We have been very unhappy with other RV service businesses and were very pleased with our experience at 3Ts. We highly recommend them. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 4/24/2013 | ||
| Company Contact: | John/Tina Visser | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Warranty work/roof sealant inspection/aqua hot annual service | ||
| Evaluation of Service Performed: | This is our third Itasca motorhome and we have always taken our coaches to 3T's for service because we know that they will do the job right! | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 2/21/2012 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Align front axle. | ||
| Evaluation of Service Performed: | They said it was out and needed adjusting. I couldn't tell any difference in the way the coach drove. The only issue I have with them is their attitude...they are very arrogant. I probably won�t go back. | ||
| Value of Service: | Fair | ||
| Quality of Service: | Fair | ||
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| Date of Service: | 4/19/2011 | ||
| Company Contact: | John | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
Replaced broken clevis pin on both sides (4-19-2011)
Replaced both clevis pins that are broken again (4-20-2011) Aligned slide so it was parallel to coach side (4-20-2011) |
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| Evaluation of Service Performed: |
First repair on 4-19-2011 was $ 437.32
Second repair on 4-20-2011 was $ 482.16 which paid for exactly the same work done on 4-19-2011 plus alignment of the slide to be parallel to coach wall. The alignment should have been done the first time. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 4/10/2011 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Living room slide sheared pins. Replaced pins. Sheared again. Replaced pins AND adjusted slide so each side was out the same amount and did not bind. | ||
| Evaluation of Service Performed: | The slide should have been adjusted from side-to-side the first time. I paid for two (2) shear pin repairs because the first repair was not done in a competent and professional manner. Billing papers show this. I would not go here again. | ||
| Value of Service: | Fair | ||
| Quality of Service: | Poor | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 5/21/2010 | ||
| Company Contact: | John Visser | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | HWH jack service | ||
| Evaluation of Service Performed: |
They have a good inventory of HWH parts. John, the technician was knowledgeable and gave about 125% to
solving our jack problem. Honest, competent RV service people are good to find ... these folks are great. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 1/23/2009 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Had electrical problem draining coach batteries. Technician located problem, replaced battery solenoid. Water pump ran continuously. Corrected pump and shut off. No other drains on coach power. Inverter works properly. | ||
| Evaluation of Service Performed: | Very satisfied with work. Lived up to reputation, came highly recommended. Will drive the distance to get to them for any future work; worth it for peace of mind. Hourly rate is decent, $90.00. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 1/13/2009 | ||
| Company Contact: | Tara | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | HWH Levelers not working, they are a service shop. Appointment on time, took the coach in right away. Told me to go get breakfast and before I could even start on the waffle they called and were finished. 1/2 hour charge | ||
| Evaluation of Service Performed: | Great, nice people, prompt. A good experience. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 1/22/2005 | ||
| Company Contact: | John Visser | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Adjust slide, repair floor noise, complete warranty work. | ||
| Evaluation of Service Performed: | Outstanding. These people work on the coach when scheduled, perform outstanding work and tell you the way it is, without any gibberish. Outstanding service. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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