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Company
Sonny's Camp-N-Travel 304 Executive Park Drive, Concord, NC 28025 704-723-4700 Location on Google Maps Latitude: 35.4547723 Longitude: -80.5970820 Company web site click here |
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| Date of Service: | 7/10/2016 | ||
| Work Done on: |
Travel Trailer
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| Service Performed: |
Everything from a roof coming apart to
the fridge not working half the time. To a million stupid things they can't fix. |
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| Evaluation of Service Performed: |
Work being done, really, they have
been lying to me for 6 months. They have had my trailer for 6 months and havent fixed shit. 4 months in and they started to order parts. Cant evaluate something they don't do, like work. It's a joke. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 6/20/2016 | ||
| Company Contact: | Maxie | ||
| Work Done on: |
Travel Trailer
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| Service Performed: | Repairs from awning failure | ||
| Evaluation of Service Performed: |
We have a 2016 Hideout 26 RLS. Four short trips in we had a major failing of the awning rolling out (while we were rolling) in the campground and it
destroyed the awning and caused major damage to side of the camper. Our dealer Sonny's Camp N Travel in Concord NC (Maxie-Service Manager, Jonathan-Sales, and their entire staff!) worked with us and Keystone (Alisha, Alicia, & Jason Clark) and determined that the failing was the fault of the LCI Awning. It took some time but the camper damage was COMPLETELY resolved back to factory new so we are indeed satisfied Keystone owners from Sonnys Camp N Travel in Concord NC! |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 1/15/2016 | ||
| Company Contact: | Maxie Rowell | ||
| Work Done on: |
Class C
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| Service Performed: |
The work done on my motorhome ranged
throughout 2016. I purchased a 2016 Thor Synergy TT24 on Jan. 2, 2016 and began compiling lists of the following warranty work: cab window leaks, missing utility bay water hose access, slide seal leaks, loose screws on ladder and roof seams, missing caulk around door, stress cracks on entry door grab-handle bases, galley drawers not staying closed when travelling, raised screw head under galley linoleum, black tank sensors misconnected, baggage door handles not working correctly, the bathroom door magnet brackets pulled away from the ceiling, the front cabover vents had no airflow, and rubber cab step treads blew away while driving. |
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| Evaluation of Service Performed: |
Throughout 2016 the Sonny's service
team addressed each and every item to my satisfaction and even acted on my behalf with Thor when there were warranty approval delays. Maxie Rowell and his staff were great to work with but I made sure that I worked with them too! My living in West Virginia did not make it convenient to leave the rig but I made sure that I sent photos along with my descriptions of the problems which helped them locate/isolate the problems and make the needed repairs. Also, I am not an employee in their company and have no interest or association with any Sonny's Camp N Travel location; this is merely my personal evaluation. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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