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Company
Interstate Repair Service 2208 Thorngrove pike, Knoxville, TN 37914 865.637.4986 Email Address: [email protected] Location on Google Maps Latitude: 35.9734764 Longitude: -83.8385408 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 11/1/2020 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Was not allowed to touch my coach! | ||
| Evaluation of Service Performed: |
RUN! DO NOT USE THIS COMPANY! If I could leave a
zero, I would.... Frankly, I can't understand why others rated this vendor so high. Maybe the vendor was having a bad month! HORRIBLE customer focus, and someone needs to teach the woman in the office some manners when speaking to customers. After the first cancellation due to their workload, I was dissapointed that I had stayed home all day waiting for them to show up but I was more than understanding and agreed to reschedule for the next day. Jake was very courteous but kept prommising me "First thing tomorrow', for 11 days. Then the woman who called my wife copped an attitude and hung up when we told her we were no longer interested in using their services. I realize that the fall of the year is a busy time for rv repair in Knoxville. However, if you are short handed or over booked, be honest with the customer and appologize that you can not accomodate. That would sit a whole lot better with the customer than overprommising and underdelivering. Bottom line, I wasn't told why they couldn't live up to their commitment and was then met with poor customer focus and poor PR when we decided to take our work elsewhere. I was left hanging until the day before a long distance trip only to have to scramble at the last minute to find a competitor to perform the work. Thank you Lord for honest, courteous competitors! |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 8/19/2016 | ||
| Company Contact: | Jack | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: | Fuel sensor replaced in a 2004 Winnebago Chieftain. An A/C hose was replaced and the oil was changed. | ||
| Evaluation of Service Performed: |
The company was efficient and professional. Jack diagnosed our problems, ordered the part and made the repairs. He even let us leave our toad (also
ailing) on his lot and provided a vehicle to get us home. If you need repairs near Knoxville, TN, I would highly recommend Interstate RV Service. |
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| Value of Service: | Very Good | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 4/25/2016 | ||
| Company Contact: | Jack (owner) | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Evacuate and re-charge dash A/C system | ||
| Evaluation of Service Performed: |
Checked system and said it was holding pressure. Charged us $342. to put in 4 lbs of 134. Never suggested that I should put in dye just in case. A week
later we had no A/C. Went to different repair location in a different state and was charged $142 to do the exact same service plus install dye. This location did the same job with the same machine in less than an hour. Interstate charged me 1.6 hours labor. They also charge us double the cost for the same amount of Freon. Later found out that we were charged more because we were "passing through" and he had to "work us in". I had called him that morning from 150 miles away to see if he could take us at about 3pm and he said he could. I call that an appointment. The owner knew we were full-timers and were headed to Virginia. When called by the manager of the location where I had it recharged, and repaired, he was told I was charged more because we had to be "worked in". Interstate refused to cover any portion of the work I had to have re-done because he didn't have enough courtesy to suggest I add dye just in case. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 4/15/2016 | ||
| Company Contact: | Jack | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Check for leaks and charge dash air system on 2007 Allegro Bus. | ||
| Evaluation of Service Performed: |
They charged the system and said it had no leaks. Didn't offer, or take the time to add dye to the system just in case there was a leak. Charged us $342.00
Four days later we had no A/C again. I feel we were ripped off because we were "just passing thru". The place I got the problem fixed at Alban Tire in Springfield, VA evacuated and charged the system with dye and charged us $142 using the same machine and the same amount of Freon. They then found the leak. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
| Email Address of Reviewer: | [email protected] | ||
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