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Company
Macy's Truck Repair 925 Stagecoach Dr, Rock Springs, WY 82901 (307) 362-6794 Email Address: [email protected] Location on Google Maps Latitude: 41.6097720 Longitude: -109.2348707 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 5/27/2015 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
Macy's is the Caterpillar dealer in town. Our motorhome had died in a Walmart parking lot in town and we got it towed to Macy's. They parked us outside
for a couple of days, then towed us indoors, for a $50 fee, then diagnosed that the fuel pump needed to be replaced, along with the six injectors. Total cost, with labor, $4,200. Took them four days to order the parts. Installed them and the engine still wouldn't start. I mentioned, again, that an emergency roadside repair mechanic who had visited with me at the beginning of the mess (unaffiliated with Macy's) had plugged his computer into the diagnostic port and the software diagnosed a critical fault in a solenoid ahead of the fuel pump. I asked if that had been replaced. They said no, but thought it might be a good idea. As soon as the solenoid was swapped out, the engine started. I insisted on a road test with one of their mechanics and all went well. |
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| Evaluation of Service Performed: |
Disastrously bad workmanship. We drove our motorhome for 92 miles to the east on the interstate. Just as we approached the town of Rawlins, EVERY light
and warning bell and horn in the dashboard began to scream at us. I pulled off at the exit which was 100 yards ahead, pulled into a Flying J truck stop and discovered I had lost 17 quarts of oil from the engine. When I called Macy's I talked with the owner and he apologized and said he would make it right. He told me to contact a local truck repair place in Rawlins and have them send the bill. I did that. They sent a young man named Sheldon out in a couple of hours. He brought along three gallons of oil which we poured into the engine. It started and Sheldon discovered the join at the fuel pump was spurting oil. He disconnected that fixture and discovered a crushed O-ring ($1). He went back to the shop and brought four O-rings just to be safe. When he opened up all the connections Macy's had been responsible for, he found three of the O-rings were installed improperly and were crushed. Sheldon put everything back together and I went to Flying J to buy another gallons of oil. Sheldon was outstanding (He worked for Wyoming Diesel in Rawlins) but by this time it was pushing 10 at night. He said he couldn't bill Macy's because his book-keeper at Wyoming Diesel was gone for the day. So I paid his bill ($410) without complaint and we headed out the next day. I faxed the bill to Macy's then called to check they had received it. The owner said he had received it but, because Macy's had undercharged my by $1,200 (!) he was unwilling now to pay the $410 bill. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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