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Date of Service:
Work Done on:
I removed the generator, an Onan Microquiet, from the trailer and brought to store. The generator would not stay running. Was told carburetor needed to
be replaced, they also said the brushes and coil would probably go out soon and i should think about buying a new generator before doing those repairs.
American replaced carb and when I reinstalled the generator and started up, it would still continue to run. On 9/8/201 took the generator to Cummins of
OKC and they found the throttle cables installed backwards, seal around intake out-of-place, fuel line needed to be rerouted, no gaskets on flanges of
carb. Cummins also said that the fly-wheel had never been removed to inspect the brushes and coil because the fly when had never been tapped for
screws. I called Dameon with American RV Outfitters and told him what happened. He said would only refund original labor charges and said would mail it
to me. As of today, 9/27/2015 still no refund check.
Evaluation of Service Performed:
It is questionable as to whether the carb even needed to be replaced. However since they could not even put the parts they repaired back property i would
never use them for any repairs. Not only did they not repair the generator correctly, when i told them about the issue and they said they were going to send
a refund, they never sent it. So, at least bad repair and at worst they just ripped me off.