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Company
Cummins Rocky Mountain 5151 Midland Rd, Billings, MT 59101 407 230 1756 Location on Google Maps Latitude: 45.7509720 Longitude: -108.5454310 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 9/11/2017 | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: |
Onan Marquis 5500 quit. Belt broken. The Cummins crew got right on it, and had it done in a timely fashion, at about $1000
UNDER the estimate! The tech fixed a couple of oil leaks while he had the genset out of the coach. The generator was bench tested to verify running condition and output, then tested again after re-installation. |
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| Evaluation of Service Performed: |
All work was done completely up to my standards and expectations (I am a retired mechanic, A&P license).
Service Manager Talis kept me updated on the progress of the work with daily phone calls, and advised me of the oil leaks, getting my permission to repair them before proceeding. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 8/28/2015 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Replace bad fuel injector | ||
| Evaluation of Service Performed: |
Had been having a problem, for the last 2,000 miles with intermittent, irregular puffs of smoke from the Cummins 5.9 ISB in our motorhome. 1,400 miles
prior I had it checked by what seemed a knowledgeable diesel shop in Flagstaff, AZ. Their diagnoses indicated nothing wrong. Problem got progressively worse. With 45,000 miles on Mr. Motor I dropped in on Rocky Mountain Cummins, Billings, MT, unannounced at 07:00 on 8/28/2015. The Service Coordinator took down my information and had a technician quickly diagnose the problem as a bad fuel injector. Then the Service Coordinator, Karla, worked diligently and competently with my extended warranty insurance provider to help me get a significant reimbursement. Technician Scott was very competent and went the extra mile to get us back on the road same day. Cummins has a top of the list hourly rate but I left feeling like me and my insurance company hit the road again with a high level of confidence in the work performed and got our money�s worth. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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