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Company
Cummins Atlantic 350 Cummins Drive, Kenly, NC 27542 800-548-0691 Location on Google Maps Latitude: 35.5731255 Longitude: -78.1499533 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 4/27/2020 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Diesel engen inspection, generator repair, air dryer inspection, radiator flush. Cummins engine idle issue. | ||
| Evaluation of Service Performed: |
Staff very friendly and accommodating. RVers waiting room clean. Spent 3 nights in the RV parking (30 & 50 amp, water and
dump station. Propane available). Overall a good experience. Was disappointed they could not fix my Cummins idle issue. That was the primary reason for choosing Cummins Coach Care. Also, asked them to change the generator fuel filter, which they did not. Jay was great at keep me informed of issues and progress. |
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| Value of Service: | Good | ||
| Quality of Service: | Very Good | ||
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| Date of Service: | 2/22/2018 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Belt and Belt Tensioner Replaced. | ||
| Evaluation of Service Performed: |
Everyone was professional and friendly. Roger was fantastic to work with.
Went the extra mile to make sure we were taken care of. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 11/1/2017 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Annual Service | ||
| Evaluation of Service Performed: |
Excellent experience at Cummins Coach Care for our
annual service. They got us in and out as promised, and kept us advised of everything along the way. Great lounge area to hang out while the work was being done (pet friendly). Also RV dump, electric hookups (for overnight stays), laundry and showers. Nice facility, nice folks. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 7/30/2013 | ||
| Company Contact: | Chuck Holland | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
Dash Air was not cooling. We were on the road and needed attention so we could continue the trip. They worked us in first thing the next day. Note
I called them first thing Monday AM and left message. Several hours later after no return call, I went to their facility and immediately received great service! |
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| Evaluation of Service Performed: |
I had similar problem on an earlier RV so was familiar with what might be needed and what testing was needed. They did all the right things
promptly and recommended the correct fix and fixed it in minimum time! |
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| Value of Service: | Very Good | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 5/2/2013 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Diagnose problem and replace engine water pump. Work involved removing and replacing CAC and radiator to access the water pump. | ||
| Evaluation of Service Performed: |
Work was done in a little more than 24 hours. The unit was dropped off at 11am on 5/2/13 and was ready for pick-up at 11:30am on 5/3/13. We
were completely satisfied with the staff, the communication and their professionalism. The work, parts and labor, was covered under the Cummins warranty and we were only charged for 1/2 of the cost of the 5 gallons of anti-freeze. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 7/5/2012 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
Generator had high temperature error code. The service manager worked with me on the telephone twice to help diagnose the problem. I took the
motor home to their facility after I could not clear the problem after I installed the correct replacement parts. When they checked the generator I had been testing it with the cover off which caused the high temperature error to reappear even though I had installed the correct high temperature sensor that they had shipped. The service manager was very helpful and so was all the office staff. They have facilities for overnight stays and a nice customer lounge. |
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| Evaluation of Service Performed: | Excellent. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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