RV Service Reviews Home Page Where RV Owners Evaluate Service Facilities!   Company Camping World 602 Heron Dr, Swedesboro, NJ   08085 800-889-8923 Location on Google Maps           Latitude: 39.7676790   Longitude: -75.3548630 Company web site click here       To add a review for this company click here     Important Information The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.           Date of Service:   8/22/2016   Work Done on:   Class A - Gasoline   Service Performed:   Purchased New Refrigerator, tear-out, disposal and install of that refrigerator. Brake problem diagnosis, oil change and filter.   Evaluation of Service Performed:   August 6, 2016 we called Camping World to order a 4- door refrigerator. Our Norcold refrigerator had first stopped working on propane, and than it stopped working completely. At that time, we got a price for tear- out, installation and adjustment for the new Norcold refrigerator, $4,200. We scheduled an appointment for the installation which was scheduled for August 22 at 8:30AM. They explained to us they were very busy, and we couldn�t get in any sooner. We explained that we were on the road, had various reservations, and lived in the motorhome with our pets. Your service department indicated that would not be a problem, it could be repaired in 3-4 business days. August 10th our brakes went out as we pulled into one of our stops just outside Philadelphia. Because Camping World is all over we decided to have them check out the brake problem rather than go to an RV Repair closer to our location. So we called to add this to our repair list for the Camping World in New Jersey. We went for our appointment two days early, hoping if we let the motorhome there it could possibly be worked on sooner. While there we also requested our oil and filter be changed. The service manager at that time told us they wouldn�t be able to work on it August 22nd, at 8:30 in the morning after all as they were just too busy. What? We had an appointment for well over two weeks ahead, they knew we were traveling and had to make housing accommodations while we waited. Your response to us was Sorry; we are just too busy.. Why make an appointment then? August 22nd came and went and nothing was done to the motorhome. August 23 they installed the refrigerator, but did nothing about the brakes. August 24 we got a call at 7pm indicating they needed to order a master cylinder from Workhorse in Chicago. They said the part would be ordered Thursday morning, but apparently it was not ordered until the following day. Two days past our promised completion. We tried calling and leaving messages several times but got no return calls, so we drove to Camping World twice to find out what was going on. Upon inspection of our RV we found a big tear in the driver�s seat where the technician apparently forgot to move the seat forward before activating the slide. This totally upset me as I asked the service manager to make sure the seat was front when they put the slide out because the seat had been torn by Camping World in Florida where we live, and we had just had it repaired. The manager specifically said that is beginner�s protocol and any service technician knows about that, and it is the first thing they will do. Really, beginner�s course??? The only reason I looked was because there was now a gash in the seat cover that had just been put on for the summer trip. Nobody would have told us of the rip in the seat, and just tried to�cover it up �had we not seen it ourselves. We immediately brought it to the attention of the manager. We also found that closing one refrigerator door resulted in the other one coming open and the right freezer door didn�t even latch at all. We also told the manager about this. But, they still had done nothing on the brakes. As we talked to the Service department, we were told the master cylinder would be in 2-3 days, unless we wanted to pay an extra $300 that Workhorse charges to ship overnight. We told them if it was in and replaced by Tuesday we would be able to make our other commitments. We called August 29, still no master cylinder, and we were told the unit would not be ready until at least the 31st. At this point I felt Camping World was indeed just jerking us around, so I called the Workhorse warehouse in Chicago where the service manager told us the part was ordered. Workhorse service told me they had no order for any parts from Camping World in New Jersey. I asked how much it would cost to get the part sent overnight, they told me overnight shipment would not be more than $100. Again, what Camping World lied to us. Monday the 29th we get a call that the brake cylinder was in, but now they found a pin hole in the brake line. We paid a diagnostic fee for the brakes, however this apparently was not done, so how did they decide we needed a Master Brake Cylinder and not know there was a pin hole in the line?? Or, did we not need the brake cylinder at all once the pin hole was repaired? We called a local RV repair and found out by checking the brake system it would have been apparent if there was a pin hole, and that could have been our problem in the first place. At this point we have had to cancel two reservations, pay the cancellation fees, and pay for accommodations while Camping World lets our unit sit in their parking lot. Before we picked up the motorhome on the 31st we asked them for about the 5th time if the refrigerator doors were adjusted, the manager said he checked it himself and it was fine. The seat was repaired, although it definitely was not what I was expecting. The refrigerator was installed, metal chips were all over the floor, and the refrigerator doors still popped open although the manager said it was fixed. As we were driving away the warning light and buzzer went on for the brakes. The left door to the refrigerator came open as we made a turn in the parking lot. We drove a few miles hoping the warning buzzer for the brakes would go off but it did not, so we turned around and went back. The service manager then told us, �They knew the buzzer was going off, but he said they can�t fix that you will have to go someplace else, but be assured the brakes are fine.� Again, they knew something was wrong but didn�tell us. When we got to our next stop we had to dry dock. We turned on our generator and nothing in the motor home was working. The generator had been working at Camping World as they had it on when they were working on our unit. So, once again somebody in service knew they had done something that had messed up in our motorhome and did not tell us. We called the Bridgeport, New Jersey Camping World. We again told them about the refrigerator doors. We told them about the generator not powering anything in the motorhome, we told them about metal shavings all over our floors, and the constant buzzing and warning lights for our breaks. The response was they could not help, but we could take it to our local Camping World when we got home. Because we were to be away from home another 10 days we needed to have our generator working so we called an RV Repair in our hometown. We explained to them exactly what we had told Camping World. Our generator was not powering the coach, no air conditioning, no receptacles or appliances were working. We were immediately told something must have overloaded the generator. He walked us through the steps we needed to get up and going again if something was not totally burned out. With the help of a competent RV repair facility we were able to get the generator working, although not too full capacity. He told us it would have to be serviced as soon as we got home. For 1300 miles back home we listened to the alarm going off on the ABS brakes, and the light constantly flashing, but hoping the brakes were indeed working correctly as Camping World had indicated. So far we have had the most stressful trip we have ever been on. Cancellation fees, accommodation problems, damage to the RV, shoddy and incomplete installation of the refrigerator, possibly hundreds of dollars putting in a master brake cylinder we did not need. And a non- stop beeping and flashing light for the brake warning system. We found we could not depend on Camping World. Dates for our completed work had been extended from the Sept 22 to August 31. Diagnostics on the brakes were obviously not done, and they flat out lied about ordering the part from Workhorse and repairing the refrigerator doors. When we got back to Florida we made an appointment at Camping World in Fort Myers, Florida to have the refrigerator doors fixed, and see what they could do about the brake warning system. We dropped it off on the 20th of September, and picked it up on October 3. They were unable to fix anything. No charge, nothing done. The refrigerator doors did the same thing as before, and the service department again said there was nothing wrong with it. They also could not fix the brake warning light and beeping, just told us they would take it to Workhorse. After all we had been through with Camping World we got the motorhome and took it to Workhorse ourselves. The beeping, and ABS light are now repaired. It was only a broken wire at the battery, and according to Workhorse it was probably broken when the Master Cylinder was installed. Real technical huh?! Also, Workhorse told us the brake fluid was low, we need to keep our eyes on it. Our charge to fix the broken wire Camping World broke cost us an additional $200+. So far we have thousands of dollars paid out to Camping World, and hundreds more for fixing what Camping World has caused and we are not done yet. We took the RV to an authorized repair center for our generator. This also has cost us more than $1500. Camping World has cost us weeks of time, cancellation fees, unnecessary parts, and even tried to charge us for a diesel oil change, when we have a gas motor. Fortunately we noticed that when you presented the invoice to us. We tried numerous times to have our refrigerator doors fixed so they latch and do not pop open when closing the other side door, but it still has never been fixed. I called Norcold about the refrigerator doors and was told how to fix that, and was told it is NOT normal for doors to pop open when another one is shut. Norcold indicated all Camping World needed to do was call them and they would have explained to them how to adjust the doors if they didn�t know how to do it, but in order to not void our warranty, a certified technician must do it. $5325.83 to Camping World and $200 to Workhorse to repair a broken wire to the battery, done by Camping World technician(s), and $1200 to Cummins to get our generator working correctly It has been quite an expensive and stressful summer. Hopefully, Camping World will actually hire trained service technicians, and treat customers as they should be treated so others are not faced with the disappointments we have experienced. We most certainly will not use Camping World again, and will indeed share our experiences with others.   Value of Service:   Poor   Quality of Service:   Poor   Email Address of Reviewer:   [email protected]       Date of Service:   5/21/2012   Company Contact:   Steve   Work Done on:   Class A - Diesel   Service Performed:   Propane refrigerator stopped getting cold. Service Tech Gordon quickly found our gas burner clogged from not cleaning regularly. Cleaned and working fine!   Evaluation of Service Performed:   Excellent, quick and precise evaluation and repair. All work done under an hour and very fair pricing of his time and work. Appointment time was also on time into shop!   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected] Page last updated: 4/20/2024 Legal Notice Our Privacy Statement For problems or suggestions: webmaster