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Company
Lee-Smith 2600 8th Avenue, Chattanooga, TN 37407 (423) 622-4161 Email Address: [email protected] Location on Google Maps Latitude: 35.0117534 Longitude: -85.2779356 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 3/10/2017 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Spartan Chassis inspection and pressure test cooling system | ||
| Evaluation of Service Performed: |
Called two moths prior to service date to make an appointment for a complete chassis inspection, inspect for Spartan recall
on ball joint repairs, and pressure test cooling system as I was loosing a small amount of coolant. Showed up at appointment time and date and left the coach all day. Went to pick up coach just prior to them closing and was informed they didn't have the adapter to pressure test the cooling system, and the ball joint recall doesn't apply because it has King Pins. Recovery tank cap was left off and laying on my tow hitch, and Entegra and Spartan have told me that the ball joints relate to a steering recall. Very unhappy with my experience with Lee Smith, and now I have to find another service facility, plus they charged me $360 to "inspect" the chassis. What a joke. Recommend you find another service provider unless all you want is an oil change. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 7/7/2015 | ||
| Company Contact: | Mike Suggs, Service Advisor | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
Problem with #1 A/C that nobody could properly diagnosis. Added a couple of other optional jobs I wanted done at the
time I dropped the unit off at mid-morning Monday. Received a call from Mike Suggs, Service Advisor, less than 48 hours later advising that the two jobs I had added were completed, the A/C issue had been diagnosed, my extended warranty provider had been contacted, service approved, parts ordered and on the way. |
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| Evaluation of Service Performed: |
This is a very knowledgeable group of repair technicians that will take the time to explain in layman's language what the
problem was, what they did to correct it, and to find out if we had any other questions or concerns. Repair costs and hours charged are very reasonable. They make you feel like they appreciate you as a customer |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 8/2/2013 | ||
| Company Contact: | Dennis | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Basic lube, oil/filter change, fuel filter change, look at chassis components for problems. | ||
| Evaluation of Service Performed: |
A-one job done in good time. Called ahead two days prior for appointment and they put me in first thing in morning. Had a great waiting lounge
for a 2 hour nap while they worked. Once completed, Dennis went over the work looking for questions and comments. Also went over the mechanics opinion of what was seen while they were under the rig. Total professional and friendly outfit and would recommend highly for anyone in or passing through the area. Call ahead! |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 10/10/2010 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Had a check engine light come on. I have a Cummins diesel 8.3 turbo. They immediately evaluated the system and found that the fuel pump accumulator valve to be at fault. | ||
| Evaluation of Service Performed: | Work reasonably, and maintained proper contact with my extended service provider to get the unit repaired under contract. They have parking and power on site, but we elected to leave the unit. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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