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Jordan's RV Parts and Service, Inc
3629A Highway 65 North, Harrison, AR   72601
Email Address: [email protected]
Location on Google Maps           Latitude: 36.282552   Longitude: -93.165598
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If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.
  Date of Service:   5/21/2014
  Work Done on:   Travel Trailer
  Service Performed:   PDI Inspection and waterline leak repair. They had to remove some of the plastic underpinning under the trailer to get to the waterline.
  Evaluation of Service Performed:   They repaired the waterline but did a poor job of removing/re-installing the corrugated plastic factory trailer underpinning. Instead of simply removing
the screws holding the underpinning and then replacing it in kind, they cut the underpinning with a knife and then duck taped it back together. Part of
the plastic underpinning actually blew off during our next trip along the interstate. I had to stop repair and replace it myself in a parking lot along the
road. It took me almost four hours. They did very unsafe and sloppy work. I see no evidence that they greased the wheel bearing as part of the PDI
  Value of Service:   Poor
  Quality of Service:   Poor
  Date of Service:   4/25/2011
  Company Contact:   Bryan or Richard jordan
  Work Done on:   Class A - Gasoline
  Service Performed:   Motor home running badly they quickly diagnosed our problem and went to work to get us going on are trip.
  Evaluation of Service Performed:   We appreciate your abilities and willingness to help thanks.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Date of Service:   1/20/2010
  Company Contact:   Brian Jordan
  Work Done on:   5th Wheel Trailer
  Service Performed:   Inspect and replace brakes and wheel bearings and wheel seals as required. Repack wheel bearings. Perform PDI as requested.
  Evaluation of Service Performed:   The PDI appeared to have been completed satisfactorily. 6,500 miles after the wheel bearing service complete and total failure of the left front drivers side wheel bearing. This included brake backing plate, brakes, related parts and of course bearings. After replacement parts were installed inspection of the remaining 5 assemblies revealed improper reassembly. The axles are 8,000 lb Dexter 'easy lube' requiring a 'tang' to be bent to lock the wheel bearing 'castle' nut in place. This procedure was overlooked at all wheels.

Communication with Brian Jordan consists of 6 e-mails to him, no returns, and 1 phone call from Brian Jordan in which he revealed the person who performed the work on my Teton was terminated because of my job and other short comings. A discussion ensued regarding the experience I endured and the $814.00 cost to me. Brian apologized and stated he would think on it and get back to me. That was 4 weeks ago. No return response.
  Value of Service:   Good
  Quality of Service:   Poor

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