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Company
Cummins Crosspoint 450 W Northtown Road, Normal, IL 61761 309-452-4454 Location on Google Maps Latitude: 40.5467218 Longitude: -88.9954871 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 5/10/2016 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
Went in for oil and filters and valves adjusted. They found several things that needed attention and accurately advised me of time and dollars involved.
Needed turbocharger, new head on my C8.3, new CAC core and all the related stuff |
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| Evaluation of Service Performed: |
I believe the work was done as quickly as possible and in a professional manner. I've been taking my Foretravel to Crosspoint for over ten years and never
felt that they were taking unfair advantage of me. They have always been ready to discuss what needed to be done and any options available |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 8/14/2012 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Annual service for engine, generator and Aqua-hot. Chassis lube and inspection. | ||
| Evaluation of Service Performed: | Steve, the service manager explained in detail the services to be performed and kept me updated throughout the process. The tech noticed cracking on a A/C belt and let me examine it in order to make a decision on replacement. I had a 7 AM appointment and was able to stay over the night before with a 50 amp hookup. The fees were reasonable and the service was excellent. I came here because this was an authorized service dealer for my coach and based on others experiences. I was not disappointed and will return. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 5/24/2012 | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: | Post purchase inspection, replace serpentine belt, inspect roof, replace transmission fluid. Replace rear shocks after finding bushings in bad shape. | ||
| Evaluation of Service Performed: | Very good work all around. Staff, especially Steve, worked hard educating me on the finer points of service. Always kept my costs in mind. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 9/6/2011 | ||
| Company Contact: | Steve Craig | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Service engine, fix leak at leveling valve. | ||
| Evaluation of Service Performed: | This Cummins facility has the best "Customer Service" of all the Cummins we have used. From using their overnight parking facilities to being ready for us in the AM and the fast service and fair cost. To quote Steve "we feel you are family" and that's how we were treated. We will definitely go OUT of our way to stop here and have service work done again. Found some grease marks on bed/cabinets and chair but nothing that won't clean up. Highly recommend this facility and it's employee's | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 9/12/2009 | ||
| Company Contact: | Jeffrey Woods | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | We were having fuel delivery problems causing very low engine power so Cummins after troubleshooting the problem had the injector pump rebuilt and added a new lift pump. At my request they also adjusted the valves. It now runs better than it has over the last 4 years since I bought it. | ||
| Evaluation of Service Performed: | Cummins did a quality job, and when they took longer to do something than they thought it should have taken, they actually adjusted my bill. It was not inexpensive but much less than I thought it might be when we identified all the problems. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 5/24/2006 | ||
| Company Contact: | Tim and Steve | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | The turbo on our Cummins ISL needed replacement. There was oil on the exterior of the CAC boots and upon examination oil on the inside of the boots too. Before replacement other things were examined, including the air filter and the blow-off tube. We also needed to have the control module replaced on our Hydro-Hot system. The system was running roughly and the techs here traced it back to the module. | ||
| Evaluation of Service Performed: | The work on the turbo was done in a very timely and professional manner. When we returned to our home (we're full-timers) you could not tell anyone had been in and out of our RV--very clean!! The staff here was very friendly and appeared to be very knowledgeable too. The module was hard to find but there is one on the way and we expect to have the repair completed tomorrow. We were treated very well (there are hookups at Cummins Mid-States)and recommend this facility to all RVers. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 7/12/2004 | ||
| Company Contact: | Steve | ||
| Work Done on: |
Bus Conversion
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| Service Performed: | High pressure power steering hose ruptured on '85 Bluebird PT40. Hose was in a very-tough-to-get-to spot. The technician worked diligently for 8 hours to get repair completed. | ||
| Evaluation of Service Performed: |
Work was completed timely and with great quality.
This facility can handle any repair- A/C, refrigeration, suspension, Diesel or gas engines, any transmission or drive train. They can lift Bus Conversions. This company can work on anything- semi truck, motorhome, car, truck, etc. They have a RVer's lounge. They stock gas and diesel generator replacements as well as a whole array of RV stuff. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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