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Gander RV & Outdoors of Madison
6199 Metro Drive, Deforest, WI   53532
(888) 264-6191
Email Address: [email protected]
Location on Google Maps           Latitude: 43.183759   Longitude: -89.328001
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If you are the service provider and want to respond to this review send an email to [email protected] Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.
  Date of Service:   8/7/2019
  Work Done on:   Class A - Gasoline
  Service Performed:   Rear A/C supposed to be $50 deductible charged $126.00
  Evaluation of Service Performed:   The work was good, customer service poor
  Value of Service:   Very Good
  Quality of Service:   Poor
  Date of Service:   10/22/2018
  Work Done on:   Class A - Diesel
  Service Performed:   Wanted to get my "new to me" Class A Diesel
  Evaluation of Service Performed:   Was told that it would be 2 months to get it in and
since I had a MH over 10 years old they would not even
service it. I am a Good Sam RSA and club member also.
  Value of Service:   Poor
  Quality of Service:   Poor
  Date of Service:   11/18/2016
  Company Contact:   Jim in Service Department
  Work Done on:   Toy Hauler
  Service Performed:   Repaired the trailer brakes on my RV.
  Evaluation of Service Performed:   I was on my way up north for deer camp with a loaded trailer, and a truck full of people when we lost the trailer brakes on the toy hauler. It was Friday
afternoon and we pulled into Camping world to see if we could find the problem. Jim the service manager pulled one of his technicians off of another vehicle
and had him diagnose the problem. We were on our way in less than an hour. Camping World seems to get a bad rap for service, but not this one!
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Date of Service:   6/4/2015
  Work Done on:   Class A - Diesel
  Service Performed:   Exhaust System Replacement, Air Brake system service, PAC Brake not functional, A/C Not working.
  Evaluation of Service Performed:   These items were found after purchase of coach and were not functional/correct as stated on vehicle inspection sheet. These repairs took 2 months to get
completed! It also took contact with Camping World customer service to get things moving. They did agree to get things taken care of but, there was no
activity the first 3 weeks they had it as there was an internal dispute on how it was to be covered cost wise. Once things got moving, everything was taken
care of to my satisfaction. The slowness of getting it addressed is why I gave them a "Fair". I will give them another chance in the future.
  Value of Service:   Very Good
  Quality of Service:   Fair
  Date of Service:   11/17/2008
  Work Done on:   Class C
  Service Performed:   Ordered 2 fantastic fans, HWH leveling system, tow bar, bracket adapter, and add a brake system plus installation. Later added a new awning to replace a damaged one.
  Evaluation of Service Performed:   They installed the HWH system before Thanksgiving. But there was a "jack down" indicator lite that was always lit even though the jack was up. They only "noticed" this on December 4, when I was in a hurry to pick up the motorhome. They needed to order a sensor. I haven't been contacted about the sensor. I brought the toad to them on December 1, 2008 with a promise that the work would be done on December 2. They finally finished the work on December 4. There was evidence that this was a "rush job," not completed. (A horn on the toad was hanging by it's wires and the fascia was reinstalled improperly on the toad.) The service manager was doing all the work by himself. I expressed my concerns in email to Marcus L, the President of Camping World, but haven't heard anything from him.

I would not trust them to work on your unit.
  Value of Service:   Poor
  Quality of Service:   Poor
  Email Address of Reviewer:   [email protected]

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