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Company
Kites Bros 1940 N. Pine St, DeRidder, LA 70634 1-337-463-5564 Location on Google Maps Latitude: 30.8815969 Longitude: -93.2839924 Company web site click here |
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| Date of Service: | 5/11/2016 | ||
| Work Done on: |
5th Wheel Trailer
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| Service Performed: | Shower door will not shut, antenna loose, slide seal came off, flood lights leaking, debris under new roof, plus 6 other items. | ||
| Evaluation of Service Performed: |
I bought this unit there. In the 20 months I have owned it. It has been at their service shop for more than 140 days. They always said it would be ready the
next week. One time it stayed over 12 weeks. The last time with work I could have done myself. But with an active warranty, why not. So I had a pretty heated discussion with the owner. He threw me out. Took my unit home and completed the repairs in one day. Will never return. Will never refer. Got a good price on the unit but their service stinks. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 9/8/2008 | ||
| Work Done on: |
5th Wheel Trailer
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| Service Performed: | I just purchased a 2009 Cardinal from Berryland in Hammond, LA. I was told I could take the trailer to ANY authorized dealer for warranty work. Living closer to DeRidder than Hammond, I scheduled an appointment for minor repairs - shower leaking, ceiling fan screw missing, underbelly leaking, etc. I was told that it would be completed in a few hours since I had an appointment. | ||
| Evaluation of Service Performed: | Upon arriving at Kites, I was informed that it would take over a week to complete the repairs (not good since I live in my 5th wheel). I was informed by Mr. Kites (the owner) that he doesn't receive any money for completing warranty work and since he didn't sell me the RV I was lucky that his service department was even looking at my RV. The sales MANAGER informed me that he doesn't get paid to sweat but that he would put seal around the shower. The screw wasn't replaced in the ceiling fan and the underbelly still leaks. | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
| Email Address of Reviewer: | [email protected] | ||
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