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Company
Cummins Mid-South 6600 Interstate 30, Little Rock, AR 72209 501-569-5600 Location on Google Maps Latitude: 34.687798 Longitude: -92.307521 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 7/28/2015 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Attempted to identify and replace air intake heater grid circuit breaker. | ||
| Evaluation of Service Performed: |
Super nice people with a brand new shop in that includes water and electric hookups for RV's. I needed a circuit breaker (Freightliner part) for my 2000 RV.
Although I had the old part they couldn't find a replacement. They tried several places, including the local Freightliner dealer, without success and finally replaced the old part and sent me on my way AFTER CHARGING ME $292.87. Since they didn't fix anything I didn't expect to be charged but there it is. I later found out had they called Freightliner customer assistance they could have obtained the part number in about 5 minutes, but they never called them. Not fixed, charged anyway, poor research - not a very good experience. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 3/11/2009 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
Recall Campaign: 3 Items
1: Turbo Clock & Clean 2: Recalibration of engine controls 3: EGR Hose replacement. |
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| Evaluation of Service Performed: | Arrived for my appointment @ 1PM - In 15 minutes they had me in the shop and by 3:30 PM I was back on the road. Very professional technician and service writer. Extra attentive to keeping RV clean. This is a brand new facility - very nice and customer focused. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 5/2/2008 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Replace water leaking water pump. | ||
| Evaluation of Service Performed: |
We had one of the rare good service experiences today at Cummins Mid South in Little Rock, AR.
Developed leak in Cummins water pump en-route from Indianapolis to Texas and pulled into the dealer without an appointment. We were greeted as we entered by the Service Manager and, although they seemed quite busy, he considered our situation an emergency and immediately assigned a tech and had us pull into a bay. All parts were in stock. Billed time was one hour, including replacing water pump, water filter and flushing coolant. Pump was covered by Cummins warranty. Tech even insisted upon washing rear of motorhome that had coolant spray from leak. In and out within a couple of hours. They even honored the Cummins Power Club card for the 10% discount on the billable stuff. A tip of the hat to Cummins Mid South. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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