RV Service Reviews Home Page Where RV Owners Evaluate Service Facilities!   Company RV America 4777 Marketplace Drive, Loveland, CO   80501 970-278-1900 Location on Google Maps           Latitude: 40.3977612   Longitude: -105.0749801 Company web site click here       To add a review for this company click here     Important Information The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.           Date of Service:   5/3/2012   Company Contact:   Mike-Marty-John   Work Done on:   5th Wheel Trailer   Service Performed:   Waranty and recall work plus alignment work on Montana 2010 model 3750FL trailer.   Evaluation of Service Performed:   Three times since our Monty was new, we have returned to RV America for warranty work and Montana Recalls. Also one time to repair a corner damage caused by a truck that scraped our Monty at a refuelling stop. The Truck driver's insurance covered this. RV America took care of all the insurance details for us. There was no cost to us after Marty handled the insurance details. In every instance when we called from out-of-state, for an appointment, Mike or Marty, or Mike's assistant Jean, made an appointment as soon possible, within two days, and each time the estimate, that we agreed to, was actually more than the actual final cost. The work was done on time, actually very short time, details completely explained as to what was done, and the staff were all pleasant and treated us courteously. We were treated with snacks and drinks in the lounge while we waited. RV America has a large professional staff, 36 Service Bays, a large, well stocked parts department, and is kept very clean and bright with hundreds of RV's on display, both inside and out. RV America also has branches in Aurora and Wheatridge, Colorado but we have not been to those. I highly recommend RV America.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   4/26/2012   Company Contact:   Mike, service manager   Work Done on:   5th Wheel Trailer   Service Performed:   5th wheel brake job including new pads, bearings repacked; water heater part replaced; one leg of landing gear replaced.   Evaluation of Service Performed:   Service doesn't get any worse than it does at RV America in Loveland. But hey, you have to hand it to companies who drop the bar lower than all the rest, because how else would you know good service when you get it? As full-time RVers we have traveled more than 5 years around the U.S. and during the course of events we have dealt with MANY RV shops. The service department here has got to be the worst we've ever dealt with. DO NOT GO THERE. We've been to RV America before but only dealt with their parts guy, who is great. It seemed like a given that their service department would match his level of customer service but we were badly mistaken. As we stood there today, in shock from a service job on our trailer that went from an estimated $700 to $950 by the time we picked it up, I couldn't help but laugh at RV America's slogan that they so proudly displayed in the waiting area, which said, "It's all about YOU." It is NOT all about you at this shop, it's really about how much they can ream you for in order to pay for their brand new expansion project. Why am I so irate? Because we were treated incredibly poorly by the grumpy old service manager named Mike, from the minute we dropped off our trailer two weeks before the work was actually completed. Apparently this guy either hates his job or gets his jollies off of talking down to customers. The dirty details are as follows: During our first service appointment two weeks prior, it was discovered during the course of the first 15 minutes of working on our trailer, that the part we ordered from our RV manufacturer was wrong and had to be returned. The only person worth two bits at this shop is the nice guy in parts, who dealt with that mix-up so that we didn't have to. So we ordered a new part, then made a second appointment until the new part came in. After nearly two weeks, the shop was able to squeeze us in so we hauled our rig back 1.5 hours to this place. As we dropped the truck off and got out to unhitch, we were greeted by a forklift driver who smoked in our faces, then proceeded to lift our trailer up before we were done unhitching. He lifted the driver's side of our Dodge 2500 and the trailer's wheels off the ground by the hitch of our rig, then when we yelled at him to "WAIT!" he dropped our rig HARD, and laughed. After the work was completed within the day, we returned to get our trailer and fell over when we saw that our final bill was $200 more than estimated. When we asked Grumpy to explain it, he did so with a really bad attitude. As he begrudgingly went over every line item, we could hear a sales gal on the phone getting really angry and repeatedly saying "I'm sorry you're so upset sir, what can we do to make you happy?" Let me ask you this; what does it say when you've got one angry customer in front of you and another one is screaming at you on the phone? You'd think RV America would get a clue that something is wrong with this picture. But no. So upon noticing that they charged us $175 for the 15 minutes it took to realize that the part we originally ordered was wrong, I respectfully asked for some kind of break, because of the parts mix up. Grumpy glared at me and told me to take that issue up with the manufacturer who we ordered it from, it wasn't their fault, he said. Grumpy wouldn't budge. One would think that after a RETURNING customer spends $900 plus miscellaneous RV goods at their business, they would be a little sympathetic and at least offer to cut us some slack on that $175. But no. Because it's not about the customer at RV America, it's about continuing to corner the market they already have and squeezing every penny out of anyone who walks through that door. So we go outside to get our trailer, and -the service guys left grease all over our hubcaps. - 5 minutes later we returned, because the brakes were so badly readjusted we couldn't drive safely on the road. - They didn't ensure our tires were properly inflated after working on the rig. After verifying the PSI ourselves, we aksed "So you guys don't check tire pressure when you're done?" The mechanic literally snickered and condescendingly said, "On a brake job? Not unless it's requested!" - They also left water all over the floor in our trailer's galley area, obviously from when they replaced a part on our water heater! We have no idea if our water heater is leaking or not, since we just got home and haven't tested it yet. I've never taken the time to write such a detailed review like this before, but after being treated so badly and feeling like I just got royally screwed as I watched this shop pave asphalt on their new expanded service area, I just had to make sure that other RVers don't get as ripped off as we did today. Whatever you do, avoid RV America in Loveland Colorado at all costs. Drive the 40 miles south to Denver where you'll have your pick of better shops.   Value of Service:   Poor   Quality of Service:   Poor               Date of Service:   3/2/2012   Company Contact:   Marty-Mike, John   Work Done on:   5th Wheel Trailer   Service Performed:   Warranty switch replacement for Montana 5th Wheel. I purchased this RV in 2010 and have had three warranty recalls handled here. I also have my RV serviced here. The staff and mechanics are all very professional and explain all and every action before work so that there is no misunderstanding. RV America has the largest indoor showroom and the largest RV shop in the Rocky Mountain Region. There is also a large accessory store that is kept well supplied.   Evaluation of Service Performed:   All work done here has been correct, on time, and priced fairly. I will go back anytime that work or supplies are needed.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   4/11/2008   Company Contact:   Bill- Service Mgr   Work Done on:   Class A - Diesel   Service Performed:   Replace awning arms, solenoid for slideout, and numerous other little items.   Evaluation of Service Performed:   All done by Bryan, tech, in timely manner and 100% complete to our satisfaction. Highly recommend.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected] Page last updated: 4/18/2024 Legal Notice Our Privacy Statement For problems or suggestions: webmaster