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McGaugh RV
2650 Wagon Wheel Road, Springdale, AR   72762
Email Address: [email protected]
Location on Google Maps           Latitude: 36.2262   Longitude: -94.1583
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If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.
  Date of Service:   8/14/2009
  Company Contact:   Johnny Mcgaugh
  Work Done on:   Class A - Diesel
  Service Performed:   I have a 42F American Eagle. I had 3 issues.
1. Had a drain line not working properly.
2. Awning over front door would not retract.
3. When traveling into winds the canopy over full slide would come out.
  Evaluation of Service Performed:   All issues that I had with my coach were corrected in a timely manner. With my coach being out of warranty, they explained to me that each mechanism on that coach also had warranty. They helped me save hundreds of dollars. If you have ever dealt with warranty work, you know what a pain it is. Instead of taking the easy way by charging for all work, they helped me save money. They are Customer Driven by giving Quality Service.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   [email protected]
  Date of Service:   1/17/2006
  Work Done on:   Class A - Diesel
  Service Performed:   Serviced transmission, installed a basement refrigerator/freezer, installed sun screen on front of coach, installed new awning, and did various warranty items on our new Fleetwood coach.
  Evaluation of Service Performed:   Outstanding work. They not only completed the work on time but did so at a reasonable cost.

They treat their customers as family and are now expanding their service area so that they will be able to accommodate RVers who are traveling through northwest Arkansas and who have not purchased their coach from their dealership.

Hats off to these fine and caring folks!
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Date of Service:   1/6/2006
  Work Done on:   Class A - Diesel
  Service Performed:   Took in motorhome and toad to have a drive line disconnect installed on toad and and air line run from motorhome brakes to rear bumper for toad brakes
  Evaluation of Service Performed:   I ordered a seat adapter for the toad braking system that I was going to put on myself. Upon picking up the unit I find they installed the bracket without authorization. (good for 1/2 hour labor). Upon returning home I find extra parts for the air line that ate not installed. Upon checking I find they used the wrong fitting on the back of the motorhome and did not use the air line inserts thus crushing the line. I was also charged $18.00 for a fitting I could get at home depot for $3.00 also. I have written the manager about this problem but have not heard anything from them in two months. So since I had to fix their foul up and have heard nothing from the I will never go back there for work.
  Value of Service:   Poor
  Quality of Service:   Poor
  Date of Service:   8/19/2005
  Company Contact:   Mike
  Work Done on:   Class A - Diesel
  Service Performed:   Electrical controls & instruments repair. Interior drawer & door mechanism repairs. Paint repair. Awnings adjust & repair. Some work awaiting warranty parts & contact with manufacturer for approval
  Evaluation of Service Performed:   Satisfied. Happy to have competent Country Coach dealer within 220 miles of house.

Master RV Technicians & RV Technician Instructors in parts & service departments. RVT classes taught at McGaugh.
  Value of Service:   Very Good
  Quality of Service:   Very Good
  Email Address of Reviewer:   [email protected]
  Date of Service:   5/5/2004
  Work Done on:   5th Wheel Trailer
  Service Performed:   Adjustment of slide out under warranty
  Evaluation of Service Performed:   Excellent service and they even made a follow up call while at the next campground to see if every thing was satisfactory. I had made an appointment for a date during my next trip. They were expecting me and I did not have to wait for the repairs to begin.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   [email protected]

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