RV Service Reviews Home Page Where RV Owners Evaluate Service Facilities!   Company Cummins Coach Care 1939 Deere Ave, Irvine, CA   92606 949-253-6000 Location on Google Maps           Latitude: 33.699156   Longitude: -117.839167 Company web site click here       To add a review for this company click here     Important Information The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.           Date of Service:   4/14/2014   Work Done on:   Class A - Diesel   Service Performed:   I had an Onan 8000 genset serviced for its 1000 hour schedule which was oil and filter, fuel filter, and belt change from a work van. Because the unit was within warranty I felt it better to go straight to Cummins themselves vs a third-party.   Evaluation of Service Performed:   One full day was scheduled to perform this service and parts were ordered 2 weeks in advance, and a morning appointment at opening was made. At 3:pm that day it was disclosed that the parts were not in stock (despite being ordered 2 weeks prior and confirmed verbally before the day was booked.) The RV had to be booked out another day for completion and driven back and forth again. This caused another day of work lost and reschedule of the remainder of the 15 clients that week and associated losses. It was precisely because of this that we took the time to pre-order the few parts need than confirm them beforehand. The staff was somewhat accommodating and adjusted the bill a bit, nowhere near the impact their performance actually had. I have to go on blind faith the work was performed satisfactorily as I have no way to check the belt.   Value of Service:   Poor   Quality of Service:   Fair   Email Address of Reviewer:   [email protected]       Date of Service:   10/1/2007   Work Done on:   Class A - Diesel   Service Performed:   Complete oil and lube, replaced a circuit board in the house furnace.   Evaluation of Service Performed:   I purchased a 2003 Holiday Rambler and wanted to get bumper to bumper maintenance and safety inspection to get off to a good RV start. Cummins Coach Care advertised this sort of service. I made an appointment for extreme chassis squeaks, full oil and lube, dash fan switch repair and house furnace didn�t work. After traveling 2 hrs to their location, I was told they didn�t work on dash controls (so I fixed that myself), and they didn�t have a chassis mechanic, so they couldn�t check the brakes or look at the chassis squeaks. So for a thousand bucks they did replace a circuit board in the furnace and change all the oil and filters. So much for Bumper to Bumper repair work. I since realized that even for a diesal I can change all the fluids (main engine and generator) for less than 200 bucks. I know RV maintenance is expensive but I was really let down that they didn�t perform as advertised.   Value of Service:   Fair   Quality of Service:   Fair   Email Address of Reviewer:   [email protected] Page last updated: 4/19/2024 Legal Notice Our Privacy Statement For problems or suggestions: webmaster