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Queenstown RV 10301 Southard Drive, Beltsville, MD 20705 888.474.4900 Email Address: [email protected] Location on Google Maps Latitude: 39.030506 Longitude: -76.907131 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 3/15/2015 | ||
| Work Done on: |
5th Wheel Trailer
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| Service Performed: | General service and repair. Setting up TOAD for towing behind Class A. | ||
| Evaluation of Service Performed: | Great job every time I have them service my vehicles. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 12/1/2008 | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: | 6 items covered under warranty - none major | ||
| Evaluation of Service Performed: | Incomplete. They only fixed 3 of the items and couldn't even tell me if they looked at the other 3. They said that they'd call me on the next work day to figure out what may have been done, but I still haven't heard anything from them. During the 3 weeks they had our motorhome I tried a few times to get a status of approximately how long they'd need it, but always got the same response, "we'll give you a call tomorrow", but their calendar must be stuck since I never received one status call from them. | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 4/28/2008 | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: | Routine lube job and oil change. | ||
| Evaluation of Service Performed: | This service center is listed by Winnebago as an authorized center so I took it there to have a lube job and oil change on my Workhorse chassis. They charged me for 8 quarts of oil when my manual and the previous dealers have only charged me for 7 quarts. They also charged me $19.97 for a standard Fram filter! Then it was $20 for shop supplies and $100 for labor. The total was $172.04 for a service that I have paid $86 for at the last dealer. They also installed the wrong grade of oil, 5-20 instead of 5-30. They also did not lube any of the fittings behind the engine/front axle area - such as the drive line U joints. | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 11/16/2007 | ||
| Company Contact: | Carkton Phillips | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: | Fixed leveling jacks and PDI | ||
| Evaluation of Service Performed: | We bought the rig new, checked it out and drove it to the CG. When we went to leave on a trip the jacks would not retract. Carlton had a tech there in a very short time and had us on our way. They apparently did an excellent PDI because we have not had a single issue with the coach after a 1000 miles. Sales and tech staff are very responsive. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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